Customer ReviewsforBoucher Volkswagen, Inc.

I came into the business showing interest in a used truck they had out on the lot. I let the gentleman that was helping me know that I was interested but as always I was curious how much I would get in return by trading my truck in. I believe it was the used car manager who took my truck for a ride and subsequently gave me what I believed to be an extremely low ball offer for my vehicle. I told the gentleman I was working with that I thought that offer was considerably low considering all the extras my truck has on it. He went over and talked to the used car manager who then walked over and asked me what the disconnect was at that their were plenty of trucks out there like mine for a little over the amount they were gonna offer me. I told him politely that it was all good and he didnt have to offer an apology for his offer being so low. He proceeded to grumble under his breath and shook his head as he walked away. While holding my 3 year old daughter I commented about him shaking his head at me. He turned around and angrily said well its not cool that you come in here and make me do all the work of pricing out your truck. At that point I became a little defensive and said directly to him something in regards to dude thats your ******* job. I agree I should not have sworn but he came at me rather hostile about the whole situation. At that point he got loud and said oh, your going to swear at me? And proceeded to kick myself and my 3 year old out of the dealership while I was in the process of zipping up her jacket. I looked at the gentlemen I originally spoke with and asked him what that guys problem was. I then observed the used car manager enter his cubicle and either punch at the air or throw something at the wall. My daughter and I left the business. I placed a call to another manager indicating how absolutely poorly I had been treated in front of my daughter and that they should be embarrassed for the way their employee acted. Never in my life while purchasing a vehicle have I ever had something like this happen hence why Ive gone out of the way to report this incident.

I went in with a pre-qualified loan and they added 4 hard inquiries to my credit report, none of which were the company I had the offer from. I had to go back three times but finally got the loan from my original lender which I wanted because of the lower interest rate. I still don't understand why they make you sit around for hours when you already have the loan offer in hand and the car already picked out.