BBB Business Review

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This business is not BBB accredited.

Madison Gas & Electric Company

Phone: (800) 245-1125 View Additional Phone Numbers PO Box 1231, Madison, WI 53701 View Additional Email Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Madison Gas & Electric Company include:

  • 6 complaint(s) filed against business

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Madison Gas & Electric Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: April 22, 2003 Business started: 04/08/1896 in WI Business started locally: 04/08/1896 Business incorporated 04/08/1896 in WI
Type of Entity


Business Management
Ms. Jillian Fowler, Customer Assistance Mr. Nicholas Henneger, Customer Assistance Ms. Brittany Ingram, Customer Assistance Mr. Tim Walters, Customer Assistance
Contact Information
Principal: Ms. Jillian Fowler, Customer Assistance
Principal: Mr. Nicholas Henneger, Customer Assistance
Principal: Ms. Brittany Ingram, Customer Assistance
Principal: Mr. Tim Walters, Customer Assistance
Business Category

Natural Gas Companies Electric Companies Natural Gas Distribution (NAICS: 221210)

Hours of Operation
24/7 Emergency: (608) 252-7111 General Office Lobby: Monday-Friday 8:00 a.m. - 5:00 p.m. Customer Service Call Center: Monday-Friday 7:00 a.m. - 7:00 p.m.

Customer Review Rating plus BBB Rating Summary

Madison Gas & Electric Company has received 3.23 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.