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BBB Accredited Business since

Kraft Music Ltd.

Phone: (414) 858-9700 Fax: (414) 858-9770 View Additional Phone Numbers 4700 W Ryan Rd, Franklin, WI 53132

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers the sales of keyboards, digital pianos, electronic drums, sheet music, recording equipment, and computer music products.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Kraft Music Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Kraft Music Ltd. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Kraft Music Ltd.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: November 17, 2003 Business started: 01/01/1984 in WI Business started locally: 01/01/1984 Business incorporated 02/14/2001 in WI
Type of Entity


Business Management
Mr. Ben Kraft, President Mr. Jamie Medina, Executive Vice President Mr. Dan Stouff, Director of Marketing Mr. Ray Tevich, General Manager Mr. Brandon Zunker, Director of Sales
Contact Information
Principal: Mr. Ben Kraft, President
Business Category

Musical Instruments - Dealers Musical Instruments - Supplies & Accessories Music - Sheet Pianos Guitars & Amplifiers Home Theater Musical Instrument and Supplies Stores (NAICS: 451140)

Customer Review Rating plus BBB Rating Summary

Kraft Music Ltd. has received 4.34 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.