BBB Business Review

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This business is not BBB accredited.

Brothers Moving & Storage

Phone: (414) 815-6683 View Additional Phone Numbers 6659 Industrial Loop, Greendale, WI 53129 View Additional Email Addresses http://www.brothersrelocation.com


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Description

This company provides residential and commercial moving, storage, labor only services and moving supplies. 


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Brothers Moving & Storage include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Brothers Moving & Storage
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 6

Additional Information

BBB file opened: May 02, 2012 Business started: 04/30/2012 in WI Business started locally: 04/30/2012 Business incorporated 04/30/2012 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Federal Motor Carrier Safety Administration
400 Seventh Street, SW, Washington DC 20590
http://www.fmcsa.dot.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Christopher E. Schultz, Owner/Dispatcher Ms. Jennifer Carstens, Customer Service
Contact Information
Principal: Mr. Christopher E. Schultz, Owner/Dispatcher
Business Category

Moving & Storage Company Relocation Service Movers Moving Services - Labor & Materials Moving Supplies Movers - Office Moving Sales All Other Support Services (NAICS: 561990)

Products & Services

Brothers Moving & Storage sells the following brand(s): Packing Material

Brothers Moving & Storage offers the following product(s): Moving Boxes, Moving Boxes and Supplies., Packing Material, Storage and packing material

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: 8:00 AM - 5:00 PM
Su: Closed
H: Closed
Method(s) of Payment
Cash, Credit, and Checks
Refund and Exchange Policy
NONE
Additional Information

Research indicates this company may operate from a virtual office.  A virtual office is rented office space used primarily for the business to have a physical local address.  Some small business owners choose to rent a virtual office to bridge the gap between the home office and physical office, and have a meeting place for their clients.  The company work crew may live locally.  Company management may or may not be located within the city and state of the office.  Virtual offices have receptionists on staff that route the phone calls any relay messages to the business owners that rent the virtual office space.   

Industry Tips
Moving -Your Rights and Responsibilities When You Move

Customer Review Rating plus BBB Rating Summary

Brothers Moving & Storage has received 4.44 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.