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BBB Accredited Business since
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This company manufactures and sells custom backrests for motorcycles.
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A BBB Accredited Business since
BBB has determined that Grasshopper LTD, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Grasshopper LTD, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Lonnie R. Alsteens, Owner
Motorcycles - Supplies & Parts Internet Shopping Motorcycles - Customizing Online Retailer Manufacturers & Producers All Other Miscellaneous Store Retailers (except Tobacco Stores) (NAICS: 453998)
Products & Services
Grasshopper LTD, LLC sells the following brand(s): Harley Davidson, Honda, Indian, Kawasaki, Suzuki, Triumph, Victory, Yamaha
Alternate Business NamesGrasshopper Limited
Industry TipsAvoiding Overspending While Shopping Ebay Shopping Tips Internet Shopping
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2826 S. Bartells Dr.
Beloit, WI 53511 (608) 346-1029 (608) 346-1337 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (608) 346-1029(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On June 12, 2013, I purchased a driver's backrest for my 2008 Yamaha V-star 1300 with a mustang seat for Grasshopper Limited. The part number bought was Y1300TNM for the amount of $99 + $10 shipping an handling. I received the part within a reasonable amount of time. When I tried to install the part on my bike I ran into a couple problems. First the mounting bolts provided with the kit were not the proper size for my bike. This problem was easily resolved with a $2 trip to the hardware store. When I finished installing the seat with the proper hardware I found that the part did not properly fit my bike. If i inserted the backrest until it seated properly it scratched my bike and pushed the passenger seat in to the point where the backrest bracket was rubbing through the seat pad. I emailed the company right away to see if I had something installed wrong. I sent the photographs of the improper bolts and the seat not fitting correctly. Lonnie agreed in email traffic that there was indeed an issue with his product. He also stated that he would get me a solution. This last email was sent on June 28, 2013. He requested that I give him the following weekend to come up with a solution. I have emailed grasshopper limited several times with no response. I tried simply leaving a negative review for the product, in which I used no cursing nor did I put any badmouthing comments, but this review did not get posted to their site to help future customers as they naturally control what reviews they want shown.
Desired Settlement: All I want is the product that they said I was supposed to get. If it means someone actually decides to follow through with customer service and helps me fabricate a fix that's fine. If it means refund I want a full refund including my original shipping and return shipping. I bought this backrest so I could ride after my back surgery. They ruined a full year of riding for me and have not stood behind their product. I was lied to and then ignored. If they choose not to help in any way then I would at least like my review to be posted on their website so future customers know what they are getting in to.
Business Response: We are doing our best to resolve this incident!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.