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BBB Business Review

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BBB Accredited Business since

Harley-Davidson Motor Company, Inc.

Additional Locations

Phone: (800) 258-2464 Fax: (414) 343-7320 View Additional Phone Numbers 3700 W Juneau Ave, Milwaukee, WI 53208 http://www.harley-davidson.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This firm manufactures and sells motorcycles, motorcycle parts, clothing and accessories.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Harley-Davidson Motor Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Harley-Davidson Motor Company, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 63 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

63 complaints closed with BBB in last 3 years | 24 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 9
Problems with Product/Service 48
Total Closed Complaints 63

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Harley-Davidson Motor Company, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 9
Total Customer Reviews 10

Additional Information

BBB file opened: January 01, 1966 Business started: 01/01/1903 in WI Business started locally: 01/01/1903 Business incorporated 09/24/1999 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Department of Transportation
4802 Sheboygan Avenue, P.O. Box 7910, Madison WI 53707
http://www.dot.state.wi.us
Phone Number: (800) 924-3570
driverrecords.dmv@dot.wi.gov

Type of Entity

Corporation

Business Management
Ms. Lori Oelhafen, Manager of Consumer Affairs
Contact Information
Customer Contact: Ms. Lori Oelhafen, Manager of Consumer Affairs
Business Category

Motorcycles - Dealers Wholesalers & Distributors Motorcycle, Bicycle, and Parts Manufacturing (NAICS: 336991)

Products & Services

Harley-Davidson Motor Company, Inc. offers the following product(s): Motorcycles, motorcycle parts, accessories & apparel.

Hours of Operation
M: 8:00 AM - 6:00 PM
T: 8:00 AM - 6:00 PM
W: 8:00 AM - 6:00 PM
Th: 8:00 AM - 6:00 PM
F: 8:00 AM - 6:00 PM

Customer Review Rating plus BBB Rating Summary

Harley-Davidson Motor Company, Inc. has received 3.75 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.