BBB Business Review

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This business is not BBB accredited.

American Lending Solutions, LLC

Additional Locations

Phone: (855) 257-5363 Fax: (920) 623-9235 View Additional Phone Numbers N4365 State Road 73, Columbus, WI 53925

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This business provides residential mortgages, refinancing of home loans and debt consolidation services. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for American Lending Solutions, LLC include:

  • Failure to respond to 3 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 7

Additional Complaint Information

Goverment Action files on this company

Customer Reviews Summary Read customer reviews

20 Customer Reviews on American Lending Solutions, LLC
Customer Experience Total Customer Reviews
Positive Experience 17
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 20

Additional Information

BBB file opened: March 12, 2002 Business started: 05/01/1999 in WI Business started locally: 05/01/1999 Business incorporated 05/25/1999 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Nationwide Mortgage Licensing System
Wisconsin Department of Financial Institutions, 345 W. Washington Avenue, 4th Floor, Madison WI 53703
Phone Number: 608-261-7578

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Melanie Barksdale, Executive Vice President of Operations Mr. Michael S. Eisenga, President Ms. Jennifer M. Gerg, Director of Compliance Mr. Matthew Van Buren, Director of Underwriting
Contact Information
Principal: Ms. Melanie Barksdale, Executive Vice President of Operations
Principal: Mr. Michael S. Eisenga, President
Business Category

Mortgage Bankers


On October 17th, 2013 the State of Connecticut Department of Banking issued a consent order to American Lending Solutions, as it failed to to timely file its MCR-Standard-Financial Condition report for 2012.  American Lending Solutions consented to the entry of the Consent Order of imposing a sanction of $2,500 as a civil penalty.  The Consent Order also states: American Lending Solutions shall, in the future, have satisfactorily filed all MCRs by the required date, and for it to disclose the Consent Order on NMLS.  Upon issuance of the Consent Order this matter was resolved without prejudice.  

Customer Review Rating plus BBB Rating Summary

American Lending Solutions, LLC has received 2.11 out of 5 stars based on 20 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.