BBB Business Review
This Business is not BBB accredited
Partners in Health Care, Inc.Additional Locations
Phone: (920) 968-0574 Fax: (920) 560-5545 520 S. Westland Dr., Grand Chute, WI 54914 View Additional Email Addresses View Additional Web Addresses ! There is an alert on Partners in Health Care, Inc. !
BBB Business Reviews may not be reproduced for sales or promotional purposes.
In September, 2011, the BBB started receiving a pattern of complaints alleging that the company was selling medical insurance. However, what consumers reported receiving was a medical discount card which was practically worthless.
Complainants allege they paid a “one time non-refundable enrollment fee” of $99 and subsequent monthly payments ranging from $119-$514 per month. In part, complainants state they feel the plan was misrepresented because what they received was not insurance.
Gary Kieper responded to nearly all complaints, usually by stating the consumer did not purchase the policy from PIHC, but enrolled through an out of state company. Or, often stating the consumer did not request a refund in the allotted time. Often, Kieper attempted to refer the BBB to the out of state sellers of his program. In responses, Kieper has referred to his company as the “billing and collections company”, the “processing company”, “developers of the product” and the “fulfillment and customer service” entity. Refunds were made in some cases.
However, PIHC continually failed to correct the underlying cause of complaints.
Complaints to the BBB include a large pattern; product misrepresentation, delay in receiving refunds, promised and full refunds not received, dissatisfaction with the product, difficulty in reaching the company, product not received within a specific time frame, non-information regarding the cancellation policy, and inability to cancel.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Partners in Health Care's website; www.partnersinhealthcare.net, displayed the image of the Better Business Bureau's logo. Partners in Health Care is not currently a BBB Accredited Business and is therefore not authorized to use the BBB's name in advertising. The BBB contacted Partner's in Health Care on October 12, 2011 with a request to remove the BBB logo from the website. As of December 16, 2011, the Wisconsin Better Business Bureau noted that the website www.partnersinheathcare.net is no longer active.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Partners in Health Care, Inc. include:
- 62 complaints filed against business
- Failure to respond to 2 complaints filed against business
- 1 complaint filed against business that was not resolved
- 2 serious complaints filed against business
- Government action(s) against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||22|
|Total Closed Complaints||62|
Additional Complaint Information
On December 15, 2011, Partners in Health Care, Inc informed BBB that it markets a medical benefits discount program, and that it does not sell medical insurance. However, BBB has received a pattern of complaints against Partners in Health Care Inc, in which consumers allege that the product they were sold was misrepresented, and dissatisfaction with the product they received. The company disputes this and responds to all complaints filed with the BBB by providing an explanation of their position.
On December 21, 2011, BBB asked Partners in Health Care Inc (PIHC), to provide information regarding other services it claimed to offer on its website. In particular, the company's website lists financial planning, tax preparation, and credit repair as some of the services offered on their website as benefits of Partners in Health Care. BBB also asked the company to clarify the products being offered under the names “Allied Veterans” and “Tri Resource.”
On April 2, 2012, BBB met with Gary Kieper, owner of Partner's in Health Care, Inc. According to Mr. Kieper, his company does not sell the medical discount plan, a third party, separately owned company, contracted by Mr. Kieper does. As well, Mr. Kieper clarified that his company does not offer credit repair, tax preparation or financial planning services on their own - PIHC merely provides a list of companies attained through the state. The lists which PIHC pulls are public record, anyone can pull the lists. During the meeting, BBB also requested the names of 10 customers that had successfully enrolled in and utilized PIHC's services. Mr. Kieper declined to provide any names of customers.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Wisconsin State Office of the Commissioner of Insurance
P.O. Box 7873, Madison WI 53707-7873
Phone Number: 608-266-3585 state wide 800-236-8517
Fax Number: 608-266-9935 for general office
Type of Entity
Business ManagementMr. Gary Lee Kieper, President
Medical - Dental Discount Plans
Alternate Business NamesAdvantage Savings Allied Veterans Advisors, Inc. GMV Marketing National Health Care Brokers Partners in Healthcare PIHC, Inc. Senior Advantage of Wisconsin The Advantage Savings Program TRI Resource Group, Ltd. United Solutions Group
Partners in Health Care, Inc. was formerly located at 1033 W. College Ave., #103, Appleton, WI 54914.
According to the State of Wisconsin, offering a medical discount plan does not require any type of insurance licensing.