BBB Business Review

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This business is not BBB accredited.

Verlo Mattress Factory Stores

Additional Locations

Phone: (920) 684-7899 Fax: (920) 684-7866 View Additional Phone Numbers 2217 S 44th St, Manitowoc, WI 54220

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This company offers mattress, box spring and futon sales.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Verlo Mattress Factory Stores include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Verlo Mattress Factory Stores
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 02, 1999 Business started: 05/01/1997 in WI Business started locally: 05/01/1997 Business incorporated 10/12/2000 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Timothy Fettig, Owner Mrs. Laurie Fettig, Vice President
Contact Information
Principal: Mr. Timothy Fettig, Owner
Business Category

Mattresses Bedding

Products & Services

Verlo Mattress Factory Stores sells the following brand(s): Comfort Air, Dream Fit, Fashion Bed Group, Hillsdale Furniture, SIS Fabrics, Verlo Mattress

Verlo Mattress Factory Stores offers the following product(s): Box Springs (foundations), Futons, Headboards / footboards, Mattress Protectors, Mattresses, Pillows, Sheets

Method(s) of Payment
American Express
Refund and Exchange Policy
Verlo Mattress Factory Stores offers NO REFUNDS, EXCHANGES or CANCELLATIONS on mattresses, futons, headboards/footboards, foundations, pillows, mattress protectors and special order accessory items.
Alternate Business Names
RSTL, LLC Verlo Manitowoc Verlo Mattress Factory of Manitowoc Verlo Mattress Factory of Sheboygan Verlo Sheboygan VMFS of Manitowoc VMFS of Sheboygan

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.