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BBB Business Review

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BBB Accredited Business since

Verlo Mattress Factory Stores

Additional Locations

Phone: (414) 282-4334 Fax: (414) 282-3829 6501 W Layton Ave, Greenfield, WI 53220 http://www.verlo.com/stores/wi/gf



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company specializes in made-to-order mattress sets, as well as futon frames and mattresses, adjustable beds, bed frames and sleep accessories.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Verlo Mattress Factory Stores meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Verlo Mattress Factory Stores include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

1 Customer Review on Verlo Mattress Factory Stores
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: June 01, 1987 Business started: 07/28/2011 in WI Business started locally: 07/28/2011 Business incorporated 06/02/2011 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Matt Verhaalen , Controller Mr. Chris Nolte, CEO
Contact Information
Principal: Mr. Matt Verhaalen , Controller
Business Category

Mattresses Beds - Wholesale & Manufacturers Mattress Makers Supplies Futon Sales Bedding Beds - Retail Furniture Stores (NAICS: 442110)

Hours of Operation
M: 9:00 AM - 8:00 PM
T: 9:00 AM - 8:00 PM
W: 9:00 AM - 8:00 PM
Th: 9:00 AM - 8:00 PM
F: 9:00 AM - 8:00 PM
S: 9:00 AM - 5:00 PM
Su: 11:00 AM - 5:00 PM
Service Area
Southeastern Wisconsin
Alternate Business Names
FWR Wisconsin, LLC Verlo Mattress Factory Store of Brookfield Verlo Mattress Factory Store of Delafield Verlo Mattress Factory Store of Glendale Verlo Mattress Factory Store of Grafton Verlo Mattress Factory Store of Greenfield Verlo Mattress Factory Store of Menomonee Falls Verlo Mattress Factory Store of Racine Verlo Mattress Factory Store of West Bend

Customer Review Rating plus BBB Rating Summary

Verlo Mattress Factory Stores has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.