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BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company states it offers direct mail magazine subscriptions, mail order catalog products, and books.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Reader's Digest Enthusiast Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Reader's Digest Enthusiast Group include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 148 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

148 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 47
Delivery Issues 21
Guarantee/Warranty Issues 0
Problems with Product/Service 74
Total Closed Complaints 148

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Reader's Digest Enthusiast Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 7

Additional Information

BBB file opened: May 01, 1966 Business started: 04/01/1965 in WI Business started locally: 04/01/1965 Business incorporated 11/06/2002 in DE
Type of Entity

Corporation

Contact Information
Customer Contact: Ms. Marsha Riding, Customer Care Agent
Business Category

Mail Order & Catalog Shopping Books - Wholesale Magazine Sales by Mail All Other Publishers (NAICS: 511199)

Alternate Business Names
Birds & Blooms Country Woman Family Handyman Reader's Digest Association
Additional Information

Reiman Associates, Inc. publishes periodicals under various names such as Country Woman, Farm Wife, Farm & Ranch Living, Country Handcrafts, Taste of Home, and Reminisce. According to the company's offer, customers are offered a free introductory copy of one of the company's publications. The customer's subscription begins with the free issue. An invoice is enclosed with the free issue. IF CUSTOMERS DO NOT WISH TO SUBSCRIBE TO THE PUBLICATION, THEY MUST WRITE "CANCEL" ACROSS THE ACCOMPANYING INVOICE AND RETURN IT TO THE COMPANY.

Additional Information

Country Store is a division of Reiman Publications located at the same address.


Customer Review Rating plus BBB Rating Summary

Reader's Digest Enthusiast Group has received 3.68 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.