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This company states it offers direct mail magazine subscriptions, mail order catalog products, and books.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Reader's Digest Enthusiast Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Reader's Digest Enthusiast Group include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 196 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

196 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 64
Delivery Issues 29
Guarantee/Warranty Issues 0
Problems with Product/Service 92
Total Closed Complaints 196

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Reader's Digest Enthusiast Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 8

Additional Information

BBB file opened: May 01, 1966 Business started: 04/01/1965 in WI Business started locally: 04/01/1965 Business incorporated: 11/06/2002 in DE
Type of Entity


Business Management
Mr. Joe G. Ghali, Senior Manager, Digital Marketing Ms. Brenda Wendt, Customer Care Director
Contact Information
Customer Contact: Ms. Marsha Riding, Customer Care Agent
Business Category

Mail Order & Catalog Shopping Books - Wholesale Magazine Sales by Mail All Other Publishers (NAICS: 511199)

Alternate Business Names
Birds & Blooms Country Woman Family Handyman Reader's Digest Association
Additional Information

Reiman Associates, Inc. publishes periodicals under various names such as Country Woman, Farm Wife, Farm & Ranch Living, Country Handcrafts, Taste of Home, and Reminisce. According to the company's offer, customers are offered a free introductory copy of one of the company's publications. The customer's subscription begins with the free issue. An invoice is enclosed with the free issue. IF CUSTOMERS DO NOT WISH TO SUBSCRIBE TO THE PUBLICATION, THEY MUST WRITE "CANCEL" ACROSS THE ACCOMPANYING INVOICE AND RETURN IT TO THE COMPANY.

Additional Information

Country Store is a division of Reiman Publications located at the same address.

Customer Review Rating plus BBB Rating Summary

Reader's Digest Enthusiast Group has received 4.4 out of 5 stars based on 8 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


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As a matter of policy, BBB does not endorse any product, service or business.

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