BBB file opened:
March 22, 2007
Business started locally:
Rose Cummings, Call Center Manager
Mr. Tyler Galganski, Co-Owner/Co-Founder
Mr. Steve McCaffrey, Allstar Products Group
Ms. Mary Sadilek, Customer Service
Principal: Rose Cummings, Call Center Manager
Principal: Mr. Tyler Galganski, Co-Owner/Co-Founder
Principal: Mr. Steve McCaffrey, Allstar Products Group
Principal: Ms. Mary Sadilek, Customer Service
Mail Order & Catalog Shopping
Alternate Business Names
Norman Direct LLC
BBB has received a pattern of complaints from consumers alleging they received merchandise that was not requested when they submitted their original order to the company.
Company responds to most complaints by offering an adjustment, or explanation of their position. According to the company, orders submitted by phone are handled by an automated system that repeats the order to the consumer for approval before processing.