BBB Business Review

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This business is not BBB accredited.

Mason Companies, Inc.

Additional Locations

Phone: (715) 723-1871 View Additional Phone Numbers 1251 1st Ave, Chippewa Fls, WI 54774 View Additional Email Addresses http://www.masoncompaniesinc.com


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Description

This company offers mail order sales of women and men's shoes and apparel.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Mason Companies, Inc. include:

  • Failure to respond to 20 complaint(s) filed against business

Factors that raised the rating for Mason Companies, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

61 complaints closed with BBB in last 3 years | 20 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 35
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 21
Total Closed Complaints 61

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Mason Companies, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: January 01, 1950 Business started: 11/01/1904 in WI Business started locally: 11/01/1904 Business incorporated 11/15/1906 in WI
Type of Entity

Corporation

Business Management
Mr. Daniel J. Hunt, President / CEO Ms. Debbie McDonald, Lead CSR Ms. Lori Mueller, Administrative Assistant Mr. Timothy F. Scobie, Vice President/Corporation Counsel
Contact Information
Principal: Mr. Daniel J. Hunt, President / CEO
Customer Contact: Ms. Debbie McDonald, Lead CSR
Business Category

Mail Order & Catalog Shopping Internet Shopping Manufacturers & Producers

Alternate Business Names
Auditions K Jordan.Com K. Jordan Maryland Square Mason Companies, Inc. Mason Direct Mason Shoe Comfort Footwear Massey's Credit Shoemall.com
Additional Information

According to information supplied by the company, Maryland Square is a wholly owned subsidiary of Mason Companies Inc., 1251 First Ave., Chippewa Falls, Wisconsin which began business in 1904. Mr. Daniel J. Hunt is the President / C E O.

In October 2009, Mason Companies, Inc dissolved the E.T. Wright entity.


Customer Review Rating plus BBB Rating Summary

Mason Companies, Inc. has received 1.22 out of 5 stars based on 4 Customer Reviews and a BBB Rating of D-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.