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This company is a global multi-channel retailer offering apparel, swimwear and outerwear for women, men and kids, plus a complete line of home products, luggage and seasonal gifts.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Lands' End, Inc. include:
- 26 complaint(s) filed against business
Factors that raised the rating for Lands' End, Inc. include:
- Length of time business has been operating
- Response to 26 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||14|
|Total Closed Complaints||26|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMiss. Federica Marchionni, CEO Ms. Joan Conlin, VP Customer Service/Sales Ms. Kelly Ritchie, VP Customer Service
Mail Order & Catalog Shopping
Alternate Business NamesLand's End Direct Merchants Lands' End
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview