BBB Business Review

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This business is not BBB accredited.

Lands' End, Inc.

Additional Locations

Phone: (608) 935-9341 Fax: (608) 935-4135 View Additional Phone Numbers 1 Lands' End Lane, Dodgeville, WI 53595 View Additional Email Addresses http://www.landsend.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company is a global multi-channel retailer offering apparel, swimwear and outerwear for women, men and kids, plus a complete line of home products, luggage and seasonal gifts.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Lands' End, Inc. include:

  • 26 complaint(s) filed against business

Factors that raised the rating for Lands' End, Inc. include:

  • Length of time business has been operating
  • Response to 26 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

26 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 2
Delivery Issues 2
Guarantee/Warranty Issues 2
Problems with Product/Service 14
Total Closed Complaints 26

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Lands' End, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 4
Total Customer Reviews 5

Additional Information

BBB file opened: February 01, 1979 Business started: 05/01/1963 Business started locally: 05/01/1963 Business incorporated 09/05/1986 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Miss. Federica Marchionni, CEO Ms. Joan Conlin, VP Customer Service/Sales Ms. Kelly Ritchie, VP Customer Service
Contact Information
Principal: Miss. Federica Marchionni, CEO
Business Category

Mail Order & Catalog Shopping

Alternate Business Names
Land's End Direct Merchants Lands' End

Customer Review Rating plus BBB Rating Summary

Lands' End, Inc. has received 3.32 out of 5 stars based on 5 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.