This business is not BBB accredited.Additional Locations
Phone: (608) 935-9341 Fax: (608) 935-4135 View Additional Phone Numbers 1 Lands' End Lane, Dodgeville, WI 53595
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Lands' End, Inc. is a multi-channel retailer of clothing, accessories, footwear and home products. We offer products through catalogs, online at www.landsend.com and affiliated specialty and international websites, as well as retail locations; primarily at Lands' End Shops at Sears® and standalone Lands' End Inlet® Stores. We are a classic American lifestyle brand.
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Lands' End, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 22 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||14|
|Total Closed Complaints||22|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMiss. Federica Marchionni, CEO Ms. Barbara Daugherty, Manager of Customer Care Services Ms. Kelly Ritchie, VP Customer Service Ms. Catherine Sims, Legal Assistant
Mail Order & Catalog Shopping
Refund and Exchange PolicyThe Lands' End guarantee reads: "If you're not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price."
Alternate Business NamesLand's End Direct Merchants Lands' End
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview