BBB Business Review

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Description

This company offers catalog mail order and internet retail sale food & gifts.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Colony Brands, Inc. include:

  • Failure to respond to 2 complaint(s) filed against business
  • 6 complaint(s) filed against business that were not resolved

Factors that raised the rating for Colony Brands, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

585 complaints closed with BBB in last 3 years | 223 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 50
Billing/Collection Issues 281
Delivery Issues 28
Guarantee/Warranty Issues 3
Problems with Product/Service 223
Total Closed Complaints 585

Additional Complaint Information

This company has been responsive to any matter brought to its attention by the Bureau.

Customer Reviews Summary Read customer reviews

36 Customer Reviews on Colony Brands, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 34
Total Customer Reviews 36

Additional Information

BBB file opened: January 01, 1966 Business started: 01/01/1926 in WI Business started locally: 01/01/1926 Business incorporated 09/23/1954 in WI
Type of Entity

Corporation

Business Management
Mr. John Baumann, President Mr. Antonio Mercado, Contact Center Manager Ms. Ann Hunter, Customer Service Manager Ms. Grace Kufahl, Customer Contact Manager
Contact Information
Principal: Mr. John Baumann, President
Principal: Mr. Antonio Mercado, Contact Center Manager
Business Category

Mail Order & Catalog Shopping Internet Shopping Interior Decorators & Designers Supplies

Alternate Business Names
1 Step Ahead Ashro, Inc. DM Services DM Services, Inc Ginny's, Inc GrandPointe Green County Foods, Inc. Home At Five Home Vision Catalog Home Visions Direct Leaps & Bounds Midnight Velvet, Inc Monroe & Main, Inc Montgomery Ward Inc One Step Ahead OSA Brands, LLC RaceTeamGear.com Seventh Avenue, Inc. The Swiss Colony, Inc. The Swiss Colony, LLC The Tender Filet, Inc. Through The Country Door, Inc

Customer Review Rating plus BBB Rating Summary

Colony Brands, Inc. has received 2.4 out of 5 stars based on 36 Customer Reviews and a BBB Rating of C+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.