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Find a Location

Best Version Media, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Best Version Media, LLC

      19355 Janacek Ct Brookfield, WI 53045-6113

      BBB Accredited Business
    • Best Version Media, LLC

      PO Box 505 Brookfield, WI 53008

      BBB Accredited Business

    Business ProfileforBest Version Media, LLC

    Publishers Magazine
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Pattern of Complaint:

    On 12/9/2020, BBB brought a Pattern of Complaints review to Best Version Media's attention. This pattern involved primarily contract issues, particularly problems regarding cancelling services, questions about renewal or auto-renewal or contracts, and length of time that contracts are in effect. Best Version Media provided a response to the BBB, addressing these issues, on 1/15/2021.

    On 7/7/23, an additional letter was sent to Best Version Media, noting ongoing issues presented in complaints concerning contractual issues and cancellation policies, as well as advertisement quality and general return on investment. Best Version Media provided a response to this additional inquiry on 7/21/23, addressing these issues.

    Please see below, under Additional Business Information, for a consolidation of the issues that their response provided.

    Additional business information

    Additional Info:
    Best Version Media (BVM) is headquartered in Brookfield, Wisconsin and was established in 2007. Best Version Media and its sister company, Best Version Media Canada Inc. publishes direct-mailed monthly magazines to specific neighborhoods throughout the U.S. and Canada.

    Best Version Media advertising is sold to businesses and offers a 12, 24 or 36 month contract. BVM has a "No cancellation" policy and contracts are sold and signed in person or electronically, with the client (business) always receiving a copy. (Please note that, per BVM, if a business goes out of business, a contract may be canceled after required proof is provided.)

    The Better Business Bureau strongly urges people to read and understand all aspects of any contract. Once signed, a contract becomes a legally binding document and cannot be canceled.  

    Contracts by BVM contain an auto-renewal provision, which means the contract automatically renews itself at the end of the contract term. According to BVM, per its contract, the business client may elect to opt out of the auto-renewal at any time prior to less than 30 days before the renewal date. BVM tells BBB Serving Wisconsin that the auto-renewal opt out date and how to opt-out is provided to the client in its welcome letter/email that the client receives the day they sign their contract. (since this is an issue per complainants, this sentence is meant to hold the sales rep/company accountable) 

    Please note that, per BVM, statistics including the approximate home count (magazine reach), neighborhood geography in its distribution area are always provided by its representatives during the sales process. BVM has also noted that their advertising is extremely effective when compared to other types of advertising, and is based on a branding strategy that requires repetition and frequency. 
    See all additional business information

    At-a-glance

    Customer Reviews

    4.08/5stars

    Average of 137 Customer Reviews

    Customer Complaints

    126 complaints closed in last 3 years

    69 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/18/2013

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Best Version Media strengthens communities and connects local businesses to customers with innovative print and digital advertising solutions.

    Products & Services

    Print Advertising , Digital Advertising , Print Advertising, Digital Advertising

    Business Details

    This is a multi-location business.

    Find a Location

    Best Version Media, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Best Version Media, LLC

        19355 Janacek Ct Brookfield, WI 53045-6113

        BBB Accredited Business
      • Best Version Media, LLC

        PO Box 505 Brookfield, WI 53008

        BBB Accredited Business
      Headquarters
      19355 Janacek Ct, Brookfield, WI 53045-6113
      BBB File Opened:
      2/22/2010
      Years in Business:
      17
      Business Started:
      1/17/2007
      Business Started Locally:
      1/17/2007
      Business Incorporated:
      1/17/2007
      Accredited Since:
      12/18/2013
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • BVM
      Business Management
      • Dave Durand, CEO
      • Mitch Writt, Public Relations Manager
      Contact Information

      Principal

      • Dave Durand, CEO

      Customer Contact

      • Dave Durand, CEO
      • Mitch Writt, Public Relations Manager
      Additional Contact Information

      Email Addresses

      Customer Complaints

      126 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/14/2024

      Complaint Type:
      Order Issues
      Status:
      Resolved
      I am writing to file a formal complaint against Best Version Media regarding a contractual agreement entered into between our company and the aforementioned company. Despite our initial optimism and financial investment, we regret to report that after one year of using their services, the expected results have not been met. We were under the impression we would have an expansion of business visibility by becoming an expert contributor for their magazine but the lack of leads or calls to our small business has raised concerns about the effectiveness of their services since the result of good branding is an increase of sales. Adding to our dissatisfaction is their no cancelation by client policy. This policy leaves our company in a vulnerable position, unable to terminate the agreement even when faced with subpar performance, and does not meet our expectations. Its hard to understand the persistence of this policy after numerous complaints that have been raised against it.We have previously contacted their business to express our dissatisfaction and their response reiterated that their contractual terms explicitly state the absence of any guarantee of acquiring clients through advertising. Therefore, we are stuck in a $462.50/ month contract we believe is not benefiting our business. We kindly request the Better Business Bureau's assistance in addressing these concerns and helping us with a contract termination.Thank you for your time and consideration.
      Read More

      Customer Reviews

      137 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Deb A

      5 stars

      04/18/2024

      Communication was difficult because I live in ** and Hannah was in *******, but overall great experience.

      Best Version Media, LLC Response

      04/19/2024

      Thanks for sharing your feedback with us!

      Local BBB

      BBB Serving Wisconsin

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