BBB Business Review

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This business is not BBB accredited.

TruGreen Limited Partnership

Phone: (262) 549-6663 Fax: (901) 462-0094 View Additional Phone Numbers N8W22550 Johnson Dr, Waukesha, WI 53186 http://www.trugreen.com/local-lawn-care/wisconsin/waukesha/


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Description

This company offers lawn maintenance services for residential and commercial markets.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for TruGreen Limited Partnership include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 24 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

24 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 4
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 17
Total Closed Complaints 24

Customer Reviews Summary Read customer reviews

3 Customer Reviews on TruGreen Limited Partnership
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: March 01, 1979 Business started: 10/22/1974 in WI Business started locally: 10/22/1974 Business incorporated 06/22/1992 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Dept. of Agriculture, Trade and Consumer Protection
P.O. Box 8911, Madison WI 53708
http://datcp.state.wi.us/
Phone Number: (800) 422-7128
hotline@datcp.state.wi.us

Type of Entity

Limited Liability Partnership (LLP)

Business Management
Mr. Mark Thurner, Branch Manager Ms. Shalena Williams, Corporate Customer Care Lead
Contact Information
Principal: Mr. Mark Thurner, Branch Manager
Principal: Ms. Shalena Williams, Corporate Customer Care Lead
Business Category

Lawn Maintenance Weed Control Service Fertilizers Landscaping Services (NAICS: 561730)

Service Area
Waukesha, Walworth and Southern Milwaukee counties.

Customer Review Rating plus BBB Rating Summary

TruGreen Limited Partnership has received 4.4 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.