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BBB Accredited Business since

Otto Paap

Phone: (262) 835-2255 Fax: (262) 835-1646 View Additional Phone Numbers 2524 76th St, Franksville, WI 53126 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This outdoor power equipment dealer retails and services new and used power equipment and parts for lawn/landscaping and snow removal needs.   They also carry lift for motor cycles and sell lawn and garden parts through internet sales,

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Otto Paap meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Otto Paap include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Otto Paap
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: April 20, 1998 Business started: 01/01/1934 in WI Business started locally: 01/01/1934 Business incorporated 08/29/1968 in WI
Type of Entity


Business Management
Mr. Todd M. Hansen, Owner
Contact Information
Principal: Mr. Todd M. Hansen, Owner
Business Category

Lawn & Garden Equipment & Supplies Lawn Mowers Lawn Mowers - Sharpen & Repair Internet Shopping Snow Removal Equipment Lifts Farm and Garden Machinery and Equipment Merchant Wholesalers (NAICS: 423820)

Products & Services

Otto Paap sells the following brand(s): Exmark, Toro, Ariens, Echo, Stihl, Husqvarna, Simplicity, Tanaka, RedMax

Hours of Operation
Summer: M-F 7am - 5:30pm, Sat. 7am - 12pm; Winter: M-F 8am - 5:30pm, Sat. 8am - 12pm
Method(s) of Payment
MasterCard, Visa & Discover
Service Area
Parts shipping available to the continental 48 states.
Alternate Business Names
Otto Paap Co., Inc.

Customer Review Rating plus BBB Rating Summary

Otto Paap has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.