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BBB Business Review

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BBB Accredited Business since

Diamond Nexus

Phone: (414) 858-2299 Fax: (414) 858-2291 View Additional Phone Numbers 5050 W Ashland Way, Franklin, WI 53132 http://www.diamondnexus.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers internet sales for man made simulant diamonds and fine jewelry.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Diamond Nexus meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Diamond Nexus include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 32 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

32 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 22
Total Closed Complaints 32

Customer Reviews Summary Read customer reviews

17 Customer Reviews on Diamond Nexus
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 1
Negative Experience 13
Total Customer Reviews 17

Additional Information

BBB file opened: December 14, 2005 Business started: 09/04/2004 in WI Business started locally: 09/04/2004
Type of Entity

Sole Proprietorship

Business Management
Mr. Kyle Blades, Director of Marketing Ms. Brianne Smith, Director of Sales
Contact Information
Principal: Mr. Kyle Blades, Director of Marketing
Customer Contact: Ms. Brianne Smith, Director of Sales
Business Category

Jewelry Manufacturers Jewelers - Retail Internet Shopping Online Retailer Jewelry, Watch, Precious Stone, and Precious Metal Merchant Wholesalers (NAICS: 423940)

Industry Tips
Avoiding Overspending While Shopping Ebay Shopping Tips

Customer Review Rating plus BBB Rating Summary

Diamond Nexus has received 3.95 out of 5 stars based on 17 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.