BBB Business Review

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This business is not BBB accredited.

The Cleaners - A Janitorial Company, Inc.

Additional Locations

Phone: (414) 434-4264 View Additional Phone Numbers PO Box 342451, Milwaukee, WI 53234 http://www.2thecleaners.com


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Description

This company specializes in commercial cleaning including: general cleaning and upkeep, carpet cleaning and maintenance, floor care and maintenance.  They also do residential cleaning including: window ledges, door frames, door hinges, top of refrigerator, vacuum/wash under beds, clean drip tray on refrigerator, vacuum furniture and under cushions, apply polish to most surfaces, wash smudge marks off walls and light switches, clean out sink drains, wipe off ceiling fans, and wash flooring by hand.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Cleaners - A Janitorial Company, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

2 Customer Reviews on The Cleaners - A Janitorial Company, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: February 17, 2004 Business started: 07/08/2002 Business started locally: 07/08/2002 Business incorporated 05/09/2006 in WI
Type of Entity

Corporation

Business Management
Ms. Arlene Robles, Owner Mr. Todd Hoge, Operations manager
Contact Information
Customer Contact: Mr. Todd Hoge, Operations manager
Principal: Ms. Arlene Robles, Owner
Business Category

Janitor Service Window Cleaning Tile & Grout Cleaning Upholstery and Rug Cleaning Cleaning Services Upholstery & Carpet Cleaning Cleaning Services - Commercial Office Carpet & Rug Cleaners Floor Waxing, Polishing & Cleaning House Cleaning

Hours of Operation
24/7
Alternate Business Names
The Cleaners
Industry Tips
Carpet Cleaning Services-How to Get Your Money's Worth

Customer Review Rating plus BBB Rating Summary

The Cleaners - A Janitorial Company, Inc. has received 4.7 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.