Business ProfileforMidwest Custom Cleaning Services

On 10/19/2022 2 employees arrived at my home to clean my windows inside & out. I told the owner when I scheduled this cleaning I had 38 windows. (I didn't know that the top of the window is "a window", the bottom of the window is "a window" and the storm windows (top and bottom) are yet 2 more windows. My appraisal of the numbers of windows to be cleaned was underestimated, and he later called me a liar regarding my erroneous miscounting of the windows. Because the scope of the job was bigger than they planned, the 2 employees were unable to finish on the first day. I questioned some of the work that was being done as there were some streaks, but the male assured me they were not done with those windows, and it would all be good when it was done. The following day on 10/20/2022 I asked them to arrive early so they could be sure to get the job done. The gentleman arrived shortly after 7:30am, rang the doorbell, announced his arrival but then proceeded to sit in his vehicle until his partner arrived which was closer to 8:30 or 8:45. Then they determined their squeegee was bad and they reported 2 plus hours later when they arrived back, they had gone to 3 different hardware stores to find an appropriate squeegee. On this visit, I inquired about the mildew left around the glass on the edges and I was informed that is "not part of the window so they don't clean that". They had to leave on day 2 and the job was not complete. They returned on 10/27. I told the owner when this was scheduled there would NOT be a fourth visit. They needed to finish and I needed to leave by 10:35am that day. At 10:40, they job was not done. I left. They continued to work outside. Some windows are clean. Others are horribly streaked. I asked the owner to return to my home with his team to review the work. He will not. He wants to be paid. He did discount the amount owed, but when I need to hire another company to do the work his company should have done, I have a huge issue with that.