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Wisconsin

BBB Business Review

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Description

This company offers online retail sales for women and kids apparel, toys, home decor, health and diet products, medical scooters, wheelchairs, beauty products, kitchen utensils, gardening tools, cards and calendars.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Silver Star Brands meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Silver Star Brands include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 78 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

78 complaints closed with BBB in last 3 years | 31 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 20
Delivery Issues 9
Guarantee/Warranty Issues 1
Problems with Product/Service 33
Total Closed Complaints 78

Customer Reviews Summary Read customer reviews

13 Customer Reviews on Silver Star Brands
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 2
Negative Experience 10
Total Customer Reviews 13

Additional Information

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BBB file opened: January 01, 1981 Business started: 01/01/1932 in WI Business started locally: 01/01/1932 Business incorporated: 12/28/1990 in WI
Type of Entity

Corporation

Business Management
Ms. Jolie Landrum, Call Center Manager
Business Category

Internet Shopping Beauty Supplies & Equipment Gardening Hand Tools Scooters - Medical Health & Wellness Home Decor, Accessories & Gifts - Online Retailer Online Retailer Bakers Supplies Greeting Cards - Wholesale & Manufacturers Calendars Childrens & Infants Wear - Retail Gift Shops Girls Apparel Greeting Cards - Retail Health & Diet Products - Retail Kitchen Accessories Mail Order & Catalog Shopping Toys - Retail Womens Apparel - Retail Skin Care Wheel Chairs Mail-Order Houses (NAICS: 454113)

Alternate Business Names
As We Change BiMatrix Easy Comforts Exposures Miles Kimball Company Walter Drake
Additional Information

The Miles Kimball Company includes the following mail order catalogs: Miles Kimball, Just Between Us, Exposures, Exposures Home Catalog, and the Miles Kimball Christmas Card Catalog.

Industry Tips
Avoiding Overspending While Shopping Buying Medicines and Medical Products Online Discount Medical Plans Ebay Shopping Tips Health Clubs
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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