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BBB Business Review

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BBB Accredited Business since

Phone: (608) 515-8180 8001 Terrace Ave Ste 203, Middleton, WI 53562 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company is part marketplace, part community; an online music service for storing and building your CD collection. Members can buy, sell, and trade albums with other members, as well as download any album in their collection in the digital format of their choice. All CDs in the company's inventory are stored at the company headquarters in Madison, WI.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: April 11, 2012 Business started: 06/09/2010 in WI Business started locally: 06/09/2010 Business incorporated 01/17/2012 in DE
Type of Entity


Business Management
Mr. Preston Austin, Co-Founder Mr. Matthew Younkle , Co-Founder/CEO Ms. Susie Younkle, Executive Assistant
Contact Information
Principal: Mr. Preston Austin, Co-Founder
Principal: Mr. Matthew Younkle , Co-Founder/CEO
Customer Contact: Ms. Susie Younkle, Executive Assistant
Business Category

Internet Shopping Music Distribution Service Mail-Order Houses (NAICS: 454113)

Method(s) of Payment
VISA, Mastercard, Discover, American Express, PayPal, Bitcoin
Refund and Exchange Policy

You may "unpurchase" any album with 24 hours of purchase, provided you have not downloaded it or had the CD shipped to you. You’ll receive Murfie credit in the amount you paid for the album.

We guarantee you’ll get perfect downloads and streams from every used CD you purchase in the Murfie marketplace. Additionally, any used CD we ship to you is guaranteed to play skip-free in a regular CD player. If a disc arrives in an unsatisfactory condition, let us know at, and we’ll replace it or provide a refund.

Service Area
Alternate Business Names
Murfie, Inc.

Customer Review Rating plus BBB Rating Summary has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.