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BBB Business Review

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BBB Accredited Business since

Travel Guard Group, Inc.

Phone: (715) 345-1041 Fax: (715) 345-1141 View Additional Phone Numbers 3300 Business Park Dr, Stevens Point, WI 54482 View Additional Email Addresses http://www.TravelGuard.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company is a provider of travel insurance plans and assistance services covering travelers worldwide. The plans offer coverage for vacation and trip cancellation, travel interruptions and delays, emergency medical and health expenses, lost baggage and more. The company covers leisure and business travelers alike and helps them prepare for the unexpected with an array of plans including cruise insurance, flight insurance, travel medical expense insurance, international insurance and more.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Travel Guard Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Travel Guard Group, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 196 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

196 complaints closed with BBB in last 3 years | 46 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 32
Billing/Collection Issues 6
Delivery Issues 3
Guarantee/Warranty Issues 11
Problems with Product/Service 144
Total Closed Complaints 196

Customer Reviews Summary Read customer reviews

29 Customer Reviews on Travel Guard Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 1
Negative Experience 23
Total Customer Reviews 29

Additional Information

BBB file opened: January 01, 1985 Business started: 01/01/1985 in WI Business started locally: 01/01/1985 Business incorporated 05/03/1994 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Commissioner of Insurance
125 South Webster Street, Madison WI 53703
http://oci.wi.gov/oci_home.htm
Phone Number: 6082663585 8002368517
Fax Number: (608) 266-9935

Type of Entity

Corporation

Business Management
Mr. Matthew Fuchs, Claims Director
Contact Information
Customer Contact: Mr. Matthew Fuchs, Claims Director
Business Category

Insurance - Travel Insurance Services Insurance Agencies and Brokerages (NAICS: 524210)

Alternate Business Names
AIG Travel Travel Guard Travel Guard Insurance
Industry Tips
Before You Buy

Customer Review Rating plus BBB Rating Summary

Travel Guard Group, Inc. has received 4.51 out of 5 stars based on 29 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.