BBB Business Review

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This business is not BBB accredited.

Sentry Insurance a Mutual Company

Find a Location

Phone: (800) 742-2791 Fax: (715) 346-8943 View Additional Phone Numbers 1800 Northpoint Dr, Stevens Point, WI 54481 http://www.dairylandauto.com View Additional Web Addresses


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Description

This company offers multi-line insurance, pensions and mutual funds.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sentry Insurance a Mutual Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 124 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

124 complaints closed with BBB in last 3 years | 43 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 16
Delivery Issues 2
Guarantee/Warranty Issues 4
Problems with Product/Service 99
Total Closed Complaints 124

Customer Reviews Summary Read customer reviews

12 Customer Reviews on Sentry Insurance a Mutual Company
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 11
Total Customer Reviews 12

Additional Information

BBB file opened: January 01, 1965 Business started: 04/04/1904 in WI Business started locally: 04/04/1904 Business incorporated 12/19/1913 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Commissioner of Insurance
125 South Webster Street, Madison WI 53703
http://oci.wi.gov/oci_home.htm
Phone Number: 6082663585 8002368517
Fax Number: (608) 266-9935

Type of Entity

Corporation

Business Management
Mrs. Jo Ann Amick, Consumer Affairs Specialist Mr. Kenneth J. Erler, Senior VP-Chief Admin Officer, General Counsel Mr. Pete McPartland, Chairman of the Board, President & Chief Executive Officer Ms. Carol Sanders, Executive Vice President - Chief Financial Officer Mr. James J Weishan, Executive Vice President - Chief Investment Officer
Contact Information
Principal: Mrs. Jo Ann Amick, Consumer Affairs Specialist
Business Category

Insurance Services Insurance - Auto Insurance - Homeowners Insurance - Life Insurance - Property Insurance - Workers Compensation Insurance Agencies and Brokerages (NAICS: 524210)

Alternate Business Names
Dairyland County Mutual Insurance Company of Texas Dairyland Insurance Company Middlesex Insurance Company Patriot General Insurance Company Peak Property & Casualty Ins. Corp. Sentry Casualty Company Sentry Life Insurance Company Sentry Life Insurance Company of New York Sentry Select Insurance Co. The Sentry Insurance Group
Industry Tips
Wisconsin Auto Insurance Requirements

Customer Review Rating plus BBB Rating Summary

Sentry Insurance a Mutual Company has received 4.45 out of 5 stars based on 12 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.