BBB Business Review

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Description

This company offers life, disability, income and long-term care insurance, annuities and mutual funds.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Northwestern Mutual meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Northwestern Mutual include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 27 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

27 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 6
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 18
Total Closed Complaints 27

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Northwestern Mutual
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 5

Additional Information

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BBB file opened: January 01, 1939 Business started: 03/02/1857 in WI Business started locally: 03/02/1857 Business incorporated: 07/26/1972 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Commissioner of Insurance
125 South Webster Street, Madison WI 53703
http://oci.wi.gov/oci_home.htm
Phone Number: 6082663585 8002368517
Fax Number: (608) 266-9935

Type of Entity

Corporation

Business Management
Mr. John E. Schlifske, Chairman and Chief Executive Officer Mr. Steve Schultz, Assistant Director - Corporate and Executive Communications Mr. Michael G. Carter, Executive Vice President and Chief Financial Officer Ms. Joann M. Eisenhart, Senior Vice President, Human Resources Mr. John M. Grogan , Senior Vice President - Insurance and Investment Products Mr. Ronald P. Joelson, Executive Vice President and Chief Investment Officer Mr. Raymond J. Manista, Senior Vice President, General Counsel and Secretary Mr. Gregory C. Oberland, President Mr. Timothy G Schaefer, Executive Vice President -- Operations and Technology
Contact Information
Principal: Mr. John E. Schlifske, Chairman and Chief Executive Officer
Principal: Mr. Steve Schultz, Assistant Director - Corporate and Executive Communications
Business Category

Insurance Services Financial Services Insurance Companies Insurance - Life Insurance - Long Term Care Insurance - Disability Insurance Agencies and Brokerages (NAICS: 524210)

Products & Services

Northwestern Mutual offers the following product(s): Annuities, Disability Insurance, Life Insurance, Long-Term Care Insurance, Mutual Funds and Other Investment Products

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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