BBB Accredited Business sinceFind a Location
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers life, disability, income and long-term care insurance, annuities and mutual funds.
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Northwestern Mutual meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Northwestern Mutual include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 31 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||21|
|Total Closed Complaints||31|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Commissioner of Insurance
125 South Webster Street, Madison WI 53703
Phone Number: 6082663585 8002368517
Fax Number: (608) 266-9935
Type of Entity
Business ManagementMr. John E. Schlifske, Chairman and Chief Executive Officer Mr. Steve Schultz, Assistant Director - Corporate and Executive Communications Mr. Michael G. Carter, Executive Vice President and Chief Financial Officer Ms. Joann M. Eisenhart, Senior Vice President, Human Resources Mr. John M. Grogan , Senior Vice President - Insurance and Investment Products Mr. Ronald P. Joelson, Executive Vice President and Chief Investment Officer Mr. Raymond J. Manista, Senior Vice President, General Counsel and Secretary Mr. Gregory C. Oberland, President Mr. Timothy G Schaefer, Executive Vice President -- Operations and Technology
Insurance Services Financial Services Insurance Companies Insurance - Life Insurance - Long Term Care Insurance - Disability Insurance Agencies and Brokerages (NAICS: 524210)
Products & Services
Northwestern Mutual offers the following product(s): Annuities, Disability Insurance, Life Insurance, Long-Term Care Insurance, Mutual Funds and Other Investment Products
Alternate Business NamesNML
Industry TipsAdvanced Fee Loans Avoiding Fraudulent Tax Preparation Counterfeit Currency Credit Card Accountability, Responsibility and Disclosure (CARD) Act Credit-Budgeting Made Easy
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview