Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers insurance services and coverage for consumers including auto, home, condo, identity theft, umbrella, and renters insurance.  They also offer business insurance services including general business, workers' comp, loss prevention and premium audit services. They have been offering insurance products for over 120 years.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that West Bend Mutual Insurance Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for West Bend Mutual Insurance Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 29 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

29 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 25
Total Closed Complaints 29

Customer Reviews Summary Read customer reviews

9 Customer Reviews on West Bend Mutual Insurance Company
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 9

Additional Information

BBB file opened: January 01, 1955 Business started: 04/13/1894 in WI Business started locally: 04/13/1894
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin State Office of the Commissioner of Insurance
P.O. Box 7873, Madison WI 53707-7873
Phone Number: 608-266-3585 state wide 800-236-8517
Fax Number: 608-266-9935 for general office

Type of Entity


Business Management
Mr. Paul Hingtgen, Vice President, Argent Mr. Kevin Steiner, CEO & President Mr. Dale Kent, CFO & EVP Mr. Kevin Rausch , Director of Marketing
Contact Information
Principal: Mr. Paul Hingtgen, Vice President, Argent
Principal: Mr. Kevin Steiner, CEO & President
Business Category

Insurance Companies Insurance - Auto Insurance - Homeowners Insurance - Rental Insurance - Liability Insurance - Property Insurance - Workers Compensation Insurance Services Insurance Agencies and Brokerages (NAICS: 524210)

Alternate Business Names
Argent Workers Compensation Insurance NSI Specialty Lines Insurance
Industry Tips
Wisconsin Auto Insurance Requirements

Customer Review Rating plus BBB Rating Summary

West Bend Mutual Insurance Company has received 4.27 out of 5 stars based on 9 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.