BBB Business Review

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This business is not BBB accredited.

Humana Inc.

Additional Locations

Phone: (800) 558-4444 Fax: (920) 339-5043 View Additional Phone Numbers 1100 Employers Blvd., Green Bay, WI 54344

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This company offers life, dental and health insurance services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • Complaints against this business are handled by another BBB.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

20 Customer Reviews on Humana Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 19
Total Customer Reviews 20

Additional Information

BBB file opened: February 01, 1975 Business started: 01/01/1972 in KY Business started locally: 01/01/1972 Business incorporated 07/27/1964 in KY
Type of Entity


Business Management
Ms. Cindy Elmergreen, Critical Inquiry Supervis Ms. Sarah Saari, Grievance & Appeal Analyst Linda Triplett
Contact Information
Principal: Ms. Cindy Elmergreen, Critical Inquiry Supervis
Business Category

Insurance Companies Insurance - Health Insurance - Life Insurance Services Pharmacies Dental Service Plans Hospitalization, Medical & Surgical Plans All Other Insurance Related Activities (NAICS: 524298)

Alternate Business Names
Employers Health Insurance Company Humana Humana Gold Humana Health Care Plans Humana Health Plan Inc., Kentucky Humana Insurance Humana Insurance Co. Humana Military Health Service HumanaDental Insurance Co. Right Source Pharmacy RightSource Humana

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.