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Wisconsin

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BBB Accredited Business since

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Description

This company offers auto, home and personal liability umbrella insurance. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ameriprise Auto & Home Insurance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Ameriprise Auto & Home Insurance include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 121 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

121 complaints closed with BBB in last 3 years | 43 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 25
Delivery Issues 1
Guarantee/Warranty Issues 3
Problems with Product/Service 84
Total Closed Complaints 121

Customer Reviews Summary Read customer reviews

24 Customer Reviews on Ameriprise Auto & Home Insurance
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 22
Total Customer Reviews 24

Additional Information

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BBB file opened: January 01, 1950 Business started: 12/06/1972 in WI Business started locally: 12/06/1972 Business incorporated: 04/12/2002 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin State Office of the Commissioner of Insurance
P.O. Box 7873, Madison WI 53707-7873
http://oci.wi.gov/oci_home.htm
Phone Number: 608-266-3585 state wide 800-236-8517
Fax Number: 608-266-9935 for general office

National Association of Insurance Commissioners
2301 McGee Street, Suite 800, Kansas City MO 64108-2622
http://www.naic.org
Fax Number: 816-783-8175

Type of Entity

Corporation

Business Management
Mr. Kenneth J. Ciak, President Mr. James L. Hamalainen, Treasurer Mr. Thomas R. Moore, Secretary Ms. Rebecca Nash, Senior Vice President Ms. Susan Schoenberger, Senior Communications Specialist Ms. Angela M. Sylvester, Compliance Complaint Analyst Ms. Susan Vannieuwenhoven, Sr. Marketing Specialist Ms. Dianne L. Wilson, Senior Vice President
Contact Information
Principal: Mr. Kenneth J. Ciak, President
Customer Contact: Ms. Angela M. Sylvester, Compliance Complaint Analyst
Business Category

Insurance Companies Insurance - Auto Insurance - Homeowners Insurance - Liability Insurance - Property Insurance Claim Processing Services Insurance Services Insurance Agencies and Brokerages (NAICS: 524210)

Products & Services

Ameriprise Auto & Home Insurance offers the following product(s): Auto Insurance, Home Insurance, Personal Liability Insurance, Specialty Insurance offered through in-house agency

Hours of Operation
Sales: Monday thru Thursday: 7am to midnight Friday: 7am to 10pm Saturday: 8:30am to 7pm Client Service: Monday thru Thursday: 6am to midnight Friday: 6am to 10pm Saturday: 7:30am to 6pm Claims: Claims reporting services available 24 hours a day; 7 days a week
Service Area
AL, AZ, CA, CO, CT, DE, DC, GA, HI, ID, IL, IN, IA, KS, KY, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY*, NC, OH, OK, OR, PA, SC, SD, TN, TX**, UT, VT, VA, WA, WI  
*Home Condo or renters insurance is not available in NY (Queens, Kings, Nassau, Suffolk and Richmond counties). **Condo and renters are not available in TX. 

Alternate Business Names
Ameriprise Auto & Home Insurance Agency, Inc. Ameriprise Insurance Company IDS Property Casualty Insurance Company
Industry Tips
Wisconsin Auto Insurance Requirements
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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