BBB Business Review
BBB Accredited Business since
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This company offers auto, home and personal liability umbrella insurance.
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A BBB Accredited Business since
BBB has determined that Ameriprise Auto & Home Insurance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Ameriprise Auto & Home Insurance include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 126 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||85|
|Total Closed Complaints||126|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||27|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Wisconsin State Office of the Commissioner of Insurance
P.O. Box 7873, Madison WI 53707-7873
Phone Number: 608-266-3585 state wide 800-236-8517
Fax Number: 608-266-9935 for general office
National Association of Insurance Commissioners
2301 McGee Street, Suite 800, Kansas City MO 64108-2622
Fax Number: 816-783-8175
Type of Entity
Business ManagementMr. Kenneth J. Ciak, President Mr. James L. Hamalainen, Treasurer Mr. Thomas R. Moore, Secretary Ms. Rebecca Nash, Senior Vice President Ms. Susan Schoenberger, Senior Communications Specialist Ms. Angela M. Sylvester, Compliance Complaint Analyst Ms. Susan Vannieuwenhoven, Sr. Marketing Specialist Ms. Dianne L. Wilson, Senior Vice President
Insurance Companies Insurance - Auto Insurance - Homeowners Insurance - Liability Insurance - Property Insurance Claim Processing Services Insurance Services Insurance Agencies and Brokerages (NAICS: 524210)
Products & Services
Ameriprise Auto & Home Insurance offers the following product(s): Auto Insurance, Home Insurance, Personal Liability Insurance, Specialty Insurance offered through in-house agency
Hours of Operation
|Sales: Monday thru Thursday: 7am to midnight Friday: 7am to 10pm Saturday: 8:30am to 7pm Client Service: Monday thru Thursday: 6am to midnight Friday: 6am to 10pm Saturday: 7:30am to 6pm Claims: Claims reporting services available 24 hours a day; 7 days a week|
Service AreaAL, AZ, CA, CO, CT, DE, DC, GA, HI, ID, IL, IN, IA, KS, KY, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY*, NC, OH, OK, OR, PA, SC, SD, TN, TX**, UT, VT, VA, WA, WI
*Home Condo or renters insurance is not available in NY (Queens, Kings, Nassau, Suffolk and Richmond counties). **Condo and renters are not available in TX.