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BBB Accredited Business since

Ameriprise Auto & Home Insurance

Phone: (920) 330-5100 Fax: (920) 330-5607 View Additional Phone Numbers 3500 Packerland Dr, De Pere, WI 54115 http://ameriprise.com/autohome


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers auto, home and personal liability umbrella insurance. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ameriprise Auto & Home Insurance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ameriprise Auto & Home Insurance include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 132 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

132 complaints closed with BBB in last 3 years | 61 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 25
Delivery Issues 3
Guarantee/Warranty Issues 3
Problems with Product/Service 92
Total Closed Complaints 132

Customer Reviews Summary Read customer reviews

35 Customer Reviews on Ameriprise Auto & Home Insurance
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 32
Total Customer Reviews 35

Additional Information

BBB file opened: January 01, 1950 Business started: 12/06/1972 in WI Business started locally: 12/06/1972 Business incorporated 04/12/2002 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin State Office of the Commissioner of Insurance
P.O. Box 7873, Madison WI 53707-7873
http://oci.wi.gov/oci_home.htm
Phone Number: 608-266-3585 state wide 800-236-8517
Fax Number: 608-266-9935 for general office

National Association of Insurance Commissioners
2301 McGee Street, Suite 800, Kansas City MO 64108-2622
http://www.naic.org
Fax Number: 816-783-8175

Type of Entity

Corporation

Business Management
Mr. Kenneth J. Ciak, President Mr. James L. Hamalainen, Treasurer Mr. Thomas R. Moore, Secretary Ms. Rebecca Nash, Senior Vice President Ms. Susan Schoenberger, Senior Communications Specialist Ms. Angela M. Sylvester, Compliance Complaint Analyst Ms. Susan Vannieuwenhoven, Sr. Marketing Specialist Ms. Dianne L. Wilson, Senior Vice President
Contact Information
Principal: Mr. Kenneth J. Ciak, President
Customer Contact: Ms. Angela M. Sylvester, Compliance Complaint Analyst
Business Category

Insurance Companies Insurance - Auto Insurance - Homeowners Insurance - Liability Insurance - Property Insurance Claim Processing Services Insurance Services Insurance Agencies and Brokerages (NAICS: 524210)

Products & Services

Ameriprise Auto & Home Insurance offers the following product(s): Auto Insurance, Home Insurance, Personal Liability Insurance, Specialty Insurance offered through in-house agency

Hours of Operation
Sales: Monday thru Thursday: 7am to midnight Friday: 7am to 10pm Saturday: 8:30am to 7pm Client Service: Monday thru Thursday: 6am to midnight Friday: 6am to 10pm Saturday: 7:30am to 6pm Claims: Claims reporting services available 24 hours a day; 7 days a week
Service Area
AL, AZ, CA, CO, CT, DE, DC, GA, HI, ID, IL, IN, IA, KS, KY, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY*, NC, OH, OK, OR, PA, SC, SD, TN, TX**, UT, VT, VA, WA, WI  
*Home Condo or renters insurance is not available in NY (Queens, Kings, Nassau, Suffolk and Richmond counties). **Condo and renters are not available in TX. 

Alternate Business Names
Ameriprise Auto & Home Insurance Agency, Inc. Ameriprise Insurance Company IDS Property Casualty Insurance Company
Industry Tips
Wisconsin Auto Insurance Requirements

Customer Review Rating plus BBB Rating Summary

Ameriprise Auto & Home Insurance has received 4.44 out of 5 stars based on 35 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.