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Description

This company manages information technology for businesses, including on-site and off-site technical support services for user devices and software, ISP hosting and connectivity services, computer networking and security, phone, and VoIP services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that 5NINES meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for 5NINES include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on 5NINES
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 08, 2008 Business started: 12/21/2001 in WI Business started locally: 12/21/2001 Business incorporated 07/21/2010 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Todd R. Streicher, President
Contact Information
Principal: Mr. Todd R. Streicher, President
Business Category

Information Technology Services VOIP (Voice Over Internet Protocol) Sales & Service Data Recovery Computers - Disaster Recovery Computers - Networks Computers - Service & Repair Computers - Sys Designers & Consult Data Processing Equipment - Maintenance Data Systems - Consultants & Designers Internet Services Data Communications Equipment & Systems Internet - Web Hosting Internet-Based Telephone Service Computers - Security Equip & Systems Computers - Network Security Computer Consultant Wired Telecommunications Carriers (NAICS: 517110)

Alternate Business Names
5NINES llc
Industry Tips
Fraud - TTY and TDD Services Being Used to Defraud Businesses Laptop Security
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.