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BBB Business Review

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Description

This company offers restaurant services and guest accommodation services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Marcus Hotels & Resorts meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Marcus Corporation has been a member of the Bureau since 1940. The Hotels & Resort division of Marcus Corporation was incorporated in 1990 and joined the BBB in 1997.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Marcus Hotels & Resorts include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Marcus Hotels & Resorts
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 20, 2003 Business started: 01/01/1935 in WI Business started locally: 01/01/1935 Business incorporated 12/19/1990 in WI
Type of Entity

Corporation

Business Management
Mr. Tom Mason, General Manager - Grand Gevena Mr. Kirk Rose, President Mr. Tim Smith, General Manager- Pfister Milwaukee Mr. Joe Khairallah, Chief Operations Officer Mr. Greg Marcus, CEO Mr. Steven Marcus, Chairman and CEO
Contact Information
Customer Contact: Ms. Val Alla, Executive Assistant
Principal: Mr. Tom Mason, General Manager - Grand Gevena
Principal: Mr. Kirk Rose, President
Principal: Mr. Tim Smith, General Manager- Pfister Milwaukee
Business Category

Hotels Motels Resorts Hotels (except Casino Hotels) and Motels (NAICS: 721110)

Alternate Business Names
Grand Geneva Resort & Spa Hilton Madison Monona Terrace Hilton Milwaukee City Center Intercontinental Milwaukee Marcus Hotels, Inc. Sheraton Madison Hotel The Pfister Hotel Timber Ridge Lodge & Waterpark
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.