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This company offers comprehensive home warranty plans for homeowners, which includes coverage for mechanical systems and many of the appliances in the home. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Home Security of America, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Home Security of America, Inc. include:

  • 489 complaint(s) filed against business

Factors that raised the rating for Home Security of America, Inc. include:

  • Length of time business has been operating
  • Response to 489 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

489 complaints closed with BBB in last 3 years | 301 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 18
Billing/Collection Issues 5
Delivery Issues 16
Guarantee/Warranty Issues 124
Problems with Product/Service 326
Total Closed Complaints 489

Customer Reviews Summary Read customer reviews

124 Customer Reviews on Home Security of America, Inc.
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 2
Negative Experience 117
Total Customer Reviews 124

Additional Information

BBB file opened: August 06, 1990 Business started: 04/01/1984 in WI Business started locally: 04/01/1984 Business incorporated 10/25/1984 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin State Office of the Commissioner of Insurance
P.O. Box 7873, Madison WI 53707-7873
Phone Number: 608-266-3585 state wide 800-236-8517
Fax Number: 608-266-9935 for general office

Type of Entity


Business Management
Mr. Chris Poeschael, VP of Operations Ms. Sherry Ruffin, Client Relations Supervisor
Contact Information
Customer Contact: Ms. Sherry Ruffin, Client Relations Supervisor
Business Category

Home Warranty Plans Insurance - Homeowners Insurance Services All Other Insurance Related Activities (NAICS: 524298)

Products & Services

Home Security of America, Inc. offers the following product(s): home warranty plans

Alternate Business Names
HSA Home Warranty
Additional Information

Home Security of America Insurance Service, Inc. is also located at the same address.

Customer Review Rating plus BBB Rating Summary

Home Security of America, Inc. has received 2.85 out of 5 stars based on 124 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.