BBB Business Review

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This business is not BBB accredited.

Home Instead Senior Care 149/203/391

Additional Locations

Phone: (920) 965-1600 Fax: (920) 965-1601 View Additional Phone Numbers 901 Anderson Dr, Green Bay, WI 54304 http://www.homeinstead.com/391 View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company provided home health care services to seniors including Alzheimer's and Dementia care, personal cares, companion care, light housekeeping, meal prep, med reminders and other homemaker tasks.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Home Instead Senior Care 149/203/391 include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Home Instead Senior Care 149/203/391
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 29, 2003 Business started: 12/23/1996 in WI Business started locally: 12/23/1996 Business incorporated 12/23/1996 in WI
Type of Entity

Corporation

Business Management
Mr. James Nooyen, Business Director Mr. Steve Nooyen, President/Owner Ms. Laurie Godes, Director Kristi Millhiser, Human Resource Director
Contact Information
Customer Contact: Kristi Millhiser, Human Resource Director
Principal: Mr. James Nooyen, Business Director
Principal: Mr. Steve Nooyen, President/Owner
Business Category

Home Health Services In-Home Care

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.