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          ANS Home Health Services, Inc. has 1 locations, listed below.

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            Business ProfileforANS Home Health Services, Inc.

            Home Health Care
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 2/22/2000

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            ANS Home Health Services, Inc. located in Milwaukee and Racine Wisconsin offers home health services, home health aides, case management, and therapies in Milwaukee, WI. The home health services division is not part of the corporate guardianship division of the company. 

            Business Details

            BBB File Opened:
            2/16/2000
            Years in Business:
            35
            Business Started:
            1/1/1989
            Business Started Locally:
            1/1/1989
            Business Incorporated:
            8/1/1989
            Accredited Since:
            2/22/2000
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:00 AM - 4:30 PM
            T:
            8:00 AM - 4:30 PM
            W:
            8:00 AM - 4:30 PM
            Th:
            8:00 AM - 4:30 PM
            F:
            8:00 AM - 4:30 PM
            Business Management
            • Kim Ellis, President
            Contact Information

            Principal

            • Kim Ellis, President

            Customer Contact

            • Kim Ellis, President
            Additional Contact Information

            Fax Numbers

            • (414) 481-9808
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            0 Customer Complaints

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            File a Complaint

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Linda S

            07/20/2023

            ANS was unprofessional in many respects. They shorted me the hours that I was given by the State & I actually never received my full hours! Oftentimes, i only receiving ½ of the hours I should get each week! I was to be given care 7 days a week, and they said I could not receive care on weekends. When a PCW called in, ANS would never call me to let me know they were not showing up.. they never had floaters or replacements, despite me having a commode that needed emptied daily. One PCW would fall asleep, and I called and they had no other PCWs available. One would not help with bathing, another would not empty the commode. One PCW offered to bathe me, but she only came one day a week, which was the day I had physical therapy and could not do both in the same day... so no bath for months! It was very frustrating.. Furthermore, I'm home bound and yet received bedbugs, which I believe was brought in from a PCW since they were the only ones to come in to my home regularly (my friend does once a week but does not have any bugs). I supplied receipts of 2 professional treatments and proof of no live bugs, but was completely ABANDONED, asking church friends and family to help with daily care, or I would been left completely alone for 2½ weeks!!! ANS never checked in, never told me the status of resuming care, and never returned phone calls, even phone calls from my State case worker!! No PCWs were trained, or many had no experience in personal care. One would berate and criticize my use of the commode, or my chronic disease. I'm now with an excellent team that provides CNA-level care, 7 days a week which let me realize what true service should be!!

            ANS Home Health Services, Inc. Response

            10/03/2023

            We are sorry you had a bad experience with ANS. All of the concerns were addressed corrected and were unable to be substantiated. All caregivers that are hired by ANS go through an orientation that includes written and hands on training and must meet demonstrated skills competency evaluation prior to being assigned to clients. ANS is obligated to use discernment with sending caregivers into homes that contain hazardous conditions such as a bed bug infestation and/or unsafe living conditions. ANS provides care that is safe to both the client and the caregiver. ANS promptly responds to all client concerns and is contact with each clients care team if applicable.

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