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          Rudy Uttke & Sons, Inc. has 1 locations, listed below.

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            Business ProfileforRudy Uttke & Sons, Inc.

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/19/2008

            Years in Business: 82

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Rudy Uttke & Sons, located in Milwaukee, WI, serving Milwaukee and Waukesha County, provides new equipment and installs\service all makes and models preseason tune-ups/humidifiers and air filters; maintenance contracts on both furnaces and air conditioners

            Business Details

            BBB File Opened:
            9/1/1975
            Years in Business:
            82
            Business Started:
            1/1/1942
            Business Started Locally:
            1/1/1942
            Business Incorporated:
            3/25/1998
            Accredited Since:
            9/19/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Thomas J. Uttke, Co-Owner
            • Mrs. Patricia Uttke, Owner
            Contact Information

            Principal

            • Mr. Thomas J. Uttke, Co-Owner

            Customer Contact

            • Mr. Thomas J. Uttke, Co-Owner
            • Mrs. Patricia Uttke, Owner
            Additional Contact Information

            Email Addresses

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/16/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Complaint Details Unavailable

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Andrew B

            07/06/2022

            Installation • During installation a hole in the basement wall for lines to the furnace was not filled in and we had to request it be filled. There were sheet metal screws left strewn on the basement floor, outside concrete patio and on top of the water heater-hazard to bare feet and pet paws. Rather than routing the electrical conduit around a window, it was run it in front not allowing the basement window to open for ventilation and rather than using new breakers some were used. There was a broken piece on a new unit which required replacement two days later and after completion of replacement the trash was left on the floor of the basement. There was no instruction or care booklet about the units left with the homeowner. Customer Service • Uttke’s knew we were working with the credit union which they recommended. After receiving some of the money from the bank, rather than talking with the credit union about full payment, started calling multiple times asking us why the bank didn’t pay the full amount and how we were going to pay the remaining balance. During one of these calls Pattie questioned why we were avoiding answering the phone in the middle of the workday, pushing for payment at that time, thus insinuating we were avoiding payment. • The credit union contacted us directly because Uttke’s had not filed the paperwork correctly-omitting information about the efficiency of the units. This omitted information was the source of incomplete payment. When we verified the information on the installed units with the credit union directly, we learned the units that Uttke’s recommended did not qualify for the special financing for a city wide program they also recommended.


            Rudy Uttke & Sons, Inc. Response

            12/01/2022

            Hi ****************. We absolutely apologize for the way the work space was left. Because we did have to return to fix the broken equipment, this could have been easily rectified by us had you called and shared. Unfortunately we have no way of fixing mistakes like this unless we are notified. We leave the hole for the electrician and whether new or used breakers are used are up to the licensed electrician. Did you have any conversation with them when they were onsite? No call to our office was made to look into this for you. Regarding the equipment and financing - a week before the install, there was a telephone conversation about financing. ***** referred your wife to ******************** Your wife and ****** worked out the details. As a contractor, we did not introduce you to the city program (the one that requires specific equipment) you tried to utilize. We simply referred you to ******************** Please know if financing AND the potential of city programs been discussed during the sale process, we absolutely would have recommended the equipment needed to qualify you for the city programs. But the cart was before the horse here and it wasn't until we questioned where payment was that we were told the details of the delay. The confidentiality agreement between Summit and the customer is ********** takes seriously. While we pride ourselves on our craftsmanship and our customer service, not every job goes smoothly. A few phone calls to us would have given us an opportunity to make you happier with your install. However a review without an opportunity does little to help either of us.Thank you,*** Uttke

            Local BBB

            BBB Serving Wisconsin

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