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BBB Business Review

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BBB Accredited Business since

Master Services, Inc.

Phone: (262) 248-2103 Fax: (262) 248-6682 N3481 County Road H, Lake Geneva, WI 53147 View Additional Email Addresses http://www.masterserviceslg.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company specializes in plumbing, heating and cooling for residential properties.  Services include, but are not limited to: climate control, plumbing, indoor air quality, air duct cleaning, energy savings, heating, and more.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Master Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Master Services, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Master Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 9
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 10

Additional Information

BBB file opened: June 24, 1997 Business started: 01/18/1990 in WI Business started locally: 01/18/1990 Business incorporated 12/01/2008 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Department of Safety and Professional Services
1400 East Washington Ave., Room 112, Madison WI 53703
http://www.dsps.wi.gov
Phone Number: (608) 266-2112
Fax Number: (608) 267-0644
dsps@wisconsin.gov

Type of Entity

Corporation

Business Management
Mr. Brian Grainger, Owner Mr. Keith Nissen, Owner
Contact Information
Principal: Mr. Brian Grainger, Owner
Principal: Mr. Keith Nissen, Owner
Business Category

Heating & Air Conditioning Water Heaters - Dealers Water Softening & Conditioning Equipment Service & Supplies Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Air Purifying & Cleaning Systems & Equipment Heating Equipment Air Duct Cleaning Air conditioning & Heating Contractors - Residential Water Heater - Tankless Air Duct Systems Air Quality Service Heating & Air Conditioning - Filters Radiant Heating Plumbing - Renovation & Repair Plumbers Air Conditioning Contractors & Systems Heating Contractors Plumbers Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
24 Hour Emergency Service Available
Method(s) of Payment
Visa, MasterCard, Discover and American Express
Service Area
Walworth, Waukesha, Jefferson, Kenosha, Racine Counties and Northern Illinois.
Industry Tips
Home Improvements Read Before Signing

Customer Review Rating plus BBB Rating Summary

Master Services, Inc. has received 4.87 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.