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BBB Business Review

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Description

This firm offers sales and service of residential and commercial heating and air conditioning equipment, air cleaners, air purification systems, indoor air quality systems and mold remediation services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Heating & Cooling Pros meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Heating & Cooling Pros include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Heating & Cooling Pros
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: October 04, 1999 Business started: 08/01/1998 Business started locally: 08/01/1998 Business incorporated 07/28/2005 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Department of Safety and Professional Services
1400 East Washington Ave. Room 112, Madison WI 53703
http://dsps.wi.gov
Phone Number: (608) 261-8467
dsps@wisconsin.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Dennis Dorn, Controlling Member
Contact Information
Principal: Mr. Dennis Dorn, Controlling Member
Business Category

Heating & Air Conditioning Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Air Purifying & Cleaning Systems & Equipment Boilers - New & Used Humidifying Apparatus Water Filtration & Purification Equipment Mold & Mildew Inspection/Removal/Remediation Furnace Sales & Service Air Quality Service Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Heating Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Alternate Business Names
HVAC USA Distribution, LLC
Industry Tips
Home Improvements

Customer Review Rating plus BBB Rating Summary

Heating & Cooling Pros has received 4.6 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.