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BBB Accredited Business since

Donovan & Jorgenson Heating & Cooling

Additional Locations

Phone: (262) 784-6440 Fax: (262) 784-6441 16935 W. Greenfield Ave., New Berlin, WI 53151

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers commercial and residential heating, air conditioning installation and service and duct cleaning.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Donovan & Jorgenson Heating & Cooling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Donovan & Jorgenson Heating & Cooling include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

34 Customer Reviews on Donovan & Jorgenson Heating & Cooling
Customer Experience Total Customer Reviews
Positive Experience 32
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 34

Additional Information

BBB file opened: April 01, 1985 Business started: 04/01/1985 in WI Business started locally: 04/01/1985 Business incorporated 07/08/1986 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Department of Safety and Professional Services
1400 East Washington Ave. Room 112, Madison WI 53703
Phone Number: 608-266-2112

Type of Entity


Business Management
Mr. Joseph T. Donovan, President Ms. Darlene Donovan, Corporate Secretary Mr. Robb Krahn, Vice President
Contact Information
Principal: Mr. Joseph T. Donovan, President
Business Category

Heating & Air Conditioning Air Conditioning Repair Air Conditioning Systems - Cleaning Boilers - New & Used Furnace Sales & Service Geothermal Heating & Cooling Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Heat Pumps Heating Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Alternate Business Names
Advanced Energy Concepts Donovan & Jorgenson Electric Donovan & Jorgenson, Inc. Donovan-Jorgenson Comfort Zone Donovan-Jorgenson Heating & Cooling
Industry Tips
Home Improvements

Customer Review Rating plus BBB Rating Summary

Donovan & Jorgenson Heating & Cooling has received 4.92 out of 5 stars based on 34 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.