Customer ReviewsforCapital Heating, Cooling, & Electric

Where to even begin with this company. In fall of 2022 they came out to assess our hvac units (our house is unique in that there are 2 separate hvac systems for the up and downstairs of the home). They tell us the upstairs furnace is leaking CO and needed immediate replacing. We meet with the sales rep and decide to replace the AC unit as well bc we were under the assumption that was the older of the 2 ACs. We were going to be out of town when they came to replace the hvac but the salesman assured us all would be ok. We return from our trip to discover that they had replaced the brand new AC unit that was 1 year old and left the older one since it turned out that the newer one was actually connected to the upstairs system. No one contacted us to make sure this was what we wanted or to check if that was correct. We ended up speaking to a manager and they agreed to replace the other AC free of charge come spring. Fast forward to this winter- they return to do the yearly assessment and tell us our downstairs furnace has a cracked heat exchanger and needs replacement. Upon getting a 2nd opinion it was advised that while it is old it is functioning well and would not recommend replacement. This company is only out for your money and will take full advantage of naive new homeowners. They will tell you anything to sell you on a new hvac system that is over priced and un needed. If I could give 0 stars I would.

Yes the account is under my husbands name but you did service my home. Weve now had 2 outside opinions and both have said the furnace is in working order and does not need replacement furthering our suspicions that you are only out for peoples money. Thank you all so much for your time, we will not be needing your services any time ever.

Hello,A working furnace does not indicate that there isn't a problem with the heat exchanger. We have several photos posted on your account with a ************* stamp from when ************** was at your home that clearly show several cracks in the heat exchanger. I can not confirm that the other two companies that verified the operation of your system took the time to use an HD inspection camera to verify the condition of the heat exchanger. We would be more than happy to provide you with the photos we have and are willing to offer to send a technician out and show in-person with an inspection camera the fail point on the heat exchanger. A cracked heat exchanger is not safe to operate in your home and it or the furnace should be replaced. While we did make a mistake and removed the wrong (newer) A/C during the attic system replacement, we did offer and install a replacement of the lower unit A/C to correct our mistake at no additional cost to you.

REFUND MY MONEY .... I have made several calls in almost 2 weeks and still waiting. You came out to do a furnace tune up. You recommend work to be done that isn't necessary to get an extra dime! I called another company the day you left to get a second option and they observed that the part you suggested to be replaced looked like it was damaged and there is no way it came that way from manufacturer originally that way. I remind you this is the 2nd tune up on my furnace so why wasn't it noticed the first time? That's right because you damaged it to try to get a repair order out of it! You also recommended to add an additional cold air return and quoted me $1,600 well the other company quoted me $300.00. Why such a HUGE difference! SCAM SCAM SCAM. Shame on you just to get extra money from people. I have cancelled the unnecessary monthly membership and I'm still trying to STILL get my money back!!!

Hello,We've been in contact directly with the customer informing her of the refund process. We've also sent the customer a refund receipt for her records as well so she's completely aware that the refund request has been submitted for the amount of $565.48. The refund request was submitted to our accountant November 6th 2023. The customer was then informed the refund would take **** business days to process depending on her financial institution. It's technically only been 8 business days. Our company has a refund process that we directly follow to ensure accuracy so we apologize that this could not be processed overnight. It is unfortunate that ******* is upset with the time-frame it will take to receive the refund and we sincerely apologize as this is out of our control once the refund has been submitted. We've completed all tasks required on our end to ensure the customer's refund was processed successfully. Capital has been in the **** industry for many many years and we always strive to provide superior service to all of our customers. It's very normal for parts and units to come from the manufacturer damaged as most of the time they go through packaging, shipping, manufacture errors etc. We offer 100% customer satisfaction guaranteed, please allow us the opportunity to address all of your issues and concerns. We encourage you to connect with us directly to address your complaints. Thank you! 11/17/2023-Response did not send

Disappointed that the sales team didn't even want to come out to bid at our house. They phoned my landlord and gave a random ballpark number without knowing the size of our house or the needs of our system. It's a shame they willingly threw away business. Not only are we without AC, but we could have been a very loyal customer. Based on what I've heard about this company, I expected something different.

*******, When we spoke with the owner of the property it was mutually decided not to move forward with the appointment. Only the property-owner can make decisions regarding work done on the property.

You are correct. And blindly quoting him $9000 without setting foot in the house is a little backwards. You dont know the size unit we need, the efficiency, and so on. Its disappointing that you did business this way. Thats the point of this review. Ive heard good things about Capital Heating & Cooling but now Ive experienced the opposite.