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BBB Accredited Business since

BGS Glass Service

Phone: (262) 513-2806 Fax: (262) 513-2812 1620 Arcadian Ave, Waukesha, WI 53186

BBB Business Reviews may not be reproduced for sales or promotional purposes.


BGS Glass Service offers residential, commercial and industrial glass sales and installation. From Custom Frameless Shower Door Enclosures and Semi-Frameless/Framed Enclosures, Mirrors Custom cut and Framed, Commercial Storefronts New and Remodeled, Replacement Windows (casements,sliders,awnings,hoppers,bay,bow,garden and double hungs), Replacement thermopanes, Replacement Patio Doors, Tabletops, Shelves, Screens (window/patio), Storm Windows/Doors, Entry Doors, Cabinet Glass, Steel Doors and Plastics. BGS also repairs doors, screens storms and windows.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that BGS Glass Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for BGS Glass Service include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on BGS Glass Service
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: September 01, 1973 Business started: 12/01/1969 in WI Business started locally: 12/01/1969 Business incorporated 07/18/2011 in WI
Type of Entity


Business Management
Mr. Shannon R. Williams, President/Owner
Contact Information
Principal: Mr. Shannon R. Williams, President/Owner
Business Category

Glass - Beveled, Carved, Ornamental Glass - Block Screens - Door & Window Shower Doors & Enclosures Storm Windows & Doors Windows Glass - Plate and Window Storm Windows & Doors - Repair Windows - Repairing Screen Repair Glass - Broken Doors - Installation Doors - Patio Glass - Repair Windows & Doors - Installation & Service Windows - Wood Glass - Tempered Windows - Vinyl Glass, Mirror & Screen Companies Doors - Commercial Doors - Industrial Fire Doors & Shutters Screens - Windows Doors - French Door Closers & Checks - Repairing Doors - Repair Glaziers Windows - Installation & Service Glaziers Supplies Table Tops Door Closers & Checks Door Frames Doors Glass Circles & Specialty Shapes Glass and Glazing Contractors (NAICS: 238150)

Products & Services

BGS Glass Service sells the following brand(s): Closetmaid, Custom, Gerkin, Hurd Windows, Joyce Windows, Kawneer, Pittco, Plygem Windows, Spendor, StyleLine, Trulite, Tubelite, Wojan Windows

BGS Glass Service offers the following product(s): Aluminum Doors, Closet Shelving, Commercial Storefronts, Door Parts, Glass Shelves, Glass Table Tops, Mirrors, Much More, Patio Doors, Plastics, Screens, Shower Doors, Steel Doors, Storm Doors, Tempered Glass, Thermopanes, Window Parts, Windows

Method(s) of Payment
Cash, Credit Cards, Checks
Refund and Exchange Policy
This is done on a case by case basis.
Alternate Business Names
All Family Glass, Inc.
Industry Tips
Contractor Certification (Dwelling)

Customer Review Rating plus BBB Rating Summary

BGS Glass Service has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.