BBB Business Review

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This business is not BBB accredited.

Customers Gas Service of Amberg, LLC

Phone: (715) 856-6161 Fax: (715) 856-6139 W8975 Smith Rd., Amberg, WI 54102


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Customers Gas Service of Amberg, LLC include:

  • 19 complaint(s) filed against business
  • Failure to respond to 18 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Customers Gas Service of Amberg, LLC include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 14
Total Closed Complaints 19

Additional Complaint Information

On April 25th, 2014, the BBB sent a certified letter to Customers Gas Service of Amberg, LLC. ,  due to a pattern of consumer concerns received by BBB from consumers. 

In the complaints, consumers allege that after contacting the company, they were not receiving correspondence back.  

On May 30th, 2014, BBB sent a certified follow-up email to the company after receiving no response to the initial letter. 

As of June 26th, 2014, the BBB has not received a response or phone call to the pattern of complaints.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Customers Gas Service of Amberg, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 06, 2014 Business started: 03/24/2000 in WI Business started locally: 03/24/2000 Business incorporated 03/24/2000 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Terrance E. Price, Registered Agent
Contact Information
Principal: Mr. Terrance E. Price, Registered Agent
Business Category

Gas - Propane

Products & Services

Customers Gas Service of Amberg, LLC offers the following product(s): Propane fuel

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.