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BBB Business Review

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Description

This company offers sales, installation, and service of commercial and residential overhead doors and operators along with sales, installation, and renovation of windows for commercial buildings. The company's door division specializes in sales, service and installation of various types of rolling steel doors, sectional doors, sliding doors, fabric doors, fire doors, linear accelerators and dock equipment: residential/commercial; new construction and replacement applications. The contract window division sells and installs aluminum and wood windows for commercial, industrial and institutional clients. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that J. F. Cook Co., Inc./Overhead Door Company of Greater Milwaukee meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for J. F. Cook Co., Inc./Overhead Door Company of Greater Milwaukee include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews on J. F. Cook Co., Inc./Overhead Door Company of Greater Milwaukee
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: December 01, 1964 Business started: 01/01/1947 in WI Business started locally: 01/01/1947 Business incorporated 08/17/1962 in WI
Type of Entity

Corporation

Business Management
Mr. Timothy O'Shea, President
Contact Information
Principal: Mr. Timothy O'Shea, President
Business Category

Garage Doors & Openers Door & Gate Operating Devices Windows Lumber, Plywood, Millwork, and Wood Panel Merchant Wholesalers (NAICS: 423310)

Alternate Business Names
Cook, JF Co. J F Cook Co. Overhead Door Co. of Greater Milwaukee Div. of J. F. Cook Co.
Additional Information

Overhead Door Company of Greater Milwaukee, located at the same address, is a division of J.F. Cook Co. and offers the sale and service of overhead doors and commercial windows.

Industry Tips
Contractor Certification (Dwelling)

Customer Review Rating plus BBB Rating Summary

J. F. Cook Co., Inc./Overhead Door Company of Greater Milwaukee has received 4.34 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.