Business ProfileforPrecision Overhead Garage Door Service

On August 28th, 2023 Precision Overhead Door came to our home to fix a broken cable on the garage door. They replaced the cable and replaced the bottom door brackets. The brackets they used we found out later were not for our brand of door. This caused the 2 bottom panels of the door to buckle and caused the door to shift off center and is now crooked. Also, the rails were improperly adjusted causing the weather stripping to tear. When we noticed these issues we called Precision and they made another call to our home. A different Technician came on August 30th and confirmed that they installed the wrong brackets and the other work performed was done incorrectly. He told us we would be a priority and would hear from management soon. This was after he throughly investigated the situation and took many pictures to document this information. After not being contacted by the company, we called them on September 5th. We spoke with the Operational Manager. He said that new brackets were ordered and did not know he was supposed to call us. He needed to talk with the 2nd technician to confirm that there were other issues with the door. He called back on September 6th, after the agreed upon time and left a voicemail that they would replace the torn trim, bottom brackets and adjust the rails. On September 8th we called back to confirm the voicemail that was left and spoke with the office manager *******. Explained the situation to her and how we thought the problems should be resolved. She said she would call back later that day with information. When she called back we were told they would meet on September 11th and we would hearback with a resolution. We did not hear anything from them, and called back on September 18th and were told we would hear back from Operational Manager within the hour. It is now a day later and we have had no phone call or contact of any kind. This has been going on for 3 weeks, and the door has been under stress the whole time, we need it fixed!!