Business ProfileforWesco Home Furnishings Center

We custom ordered 2 Ultra Comfort lift chairs on 02-14-2023. We paid Wesco HF $2500 down. The eta for delivery was quoted/documented at 6 weeks. We were told we could track the build progress, but chose not to in lieu of just calling our sales associate, *****************************, for updates. At about 3 weeks in, we made the first of 7 calls and 2 visits to date to inquire as to the status of our order, i.e., was it expected to be on time. ****** advised he would contact the supplier and get back to us. He did not, and this pattern would be repeated going forward. We spoke with other employees as well, discovering the distinct possibility that our order was never placed/completed to the manufacturer, and that we NEVER should have been quoted a 6 week time frame when CUSTOM ORDERS normally took ***** weeks MINIMUM to complete. We would never have placed this order had we known that. We also discovered that the fabric we chose had, in fact, been discontinued, and tried to verify this with ******, but again, he was very evasive and no information was forthcoming.Due to the increasing frustration with this situation, we advised Wesco HF that we wanted to cancel our order and get our deposit back. This was on April 12th, 57 days after our order was placed, 15 days after our eta for delivery. ****** was not able to verify ANYTHING with regards to our order, despite telling us from the beginning that its progress could be tracked. He was rather condescending, and very disrespectful to me. He indicated I had no grounds for discontent as our delivery date was only an "estimate" and advised they could not cancel the order because it was already in the supply chain, despite lacking evidence its manufacture had even begun. He indicated I would have to pay a 20% restocking fee if I cancelled, which we were told would only apply once the build had begun, or with regards to a return. Obviously, I refused.We wish to terminate our order and get a full refund. Thank you.