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BBB Business Review

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BBB Accredited Business since

Slumberland Furniture - Rice Lake

Phone: (715) 236-2418 Fax: (715) 236-3384 580 West Ave., Rice Lake, WI 54868 http://www.slumberland.com/furniture/furniture-stores/Rice_Lake_WI-furniturestore-96


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers retail furniture and accessories, including mattresses, bedroom sets, dressers, chests, nightstands, bedroom storage including armoire and wardrobe, pillows, futons, youth bedroom furniture, bedding, rugs, mirrors, living room furniture, entertainment centers, consoles, wall units, home theater designs, floor tables and lamps, office furniture, dining room furniture, storage pieces, and an in-store clearance center.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Slumberland Furniture - Rice Lake meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Slumberland Furniture - Rice Lake include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Slumberland Furniture - Rice Lake
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 07, 2011 Business started: 02/10/1994 in IA Business started locally: 09/03/1998 Business incorporated 09/03/1998 in IA
Type of Entity

Franchisee

Business Management
Mr. Craig R. Antonson, Co-owner Ms. Ann T. Antonson , Co-owner
Contact Information
Principal: Mr. Craig R. Antonson, Co-owner
Business Category

Furniture - Retail Mattresses Mirrors Pillows Stools Bookcases Office Furniture & Equipment Futon Sales Furniture Frames Bedding Furniture - Childrens Furniture Stores (NAICS: 442110)

Products & Services

Slumberland Furniture - Rice Lake sells the following brand(s): Simmons Posturepedic, Simmons Beautyrest, Tempur-Pedic, Stearns & Foster, Sealy, La-Z-Boy recliners

Hours of Operation
Mon. - Fri. 10am - 8pm, Sat. 10am - 5pm, Sun. 11am - 5pm
Alternate Business Names
Hesch, Inc.

Customer Review Rating plus BBB Rating Summary

Slumberland Furniture - Rice Lake has received 4.4 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.