Business ProfileforSiker Furniture & Bedding

we had purchased a sofa, two chairs and two ottomans on 3/21/21. We then had to wait over 1 year to receive our furniture (which COVID that is fine). Our furniture was delivered and was damaged when delivery guys delivered it and one arm on the couch the ***** was coming open. Sikers was contacted the same day of delivery. Service manage *** came out to look at the damages and attempted to fix with a sharpie!!! It was discussed the next day with *** that he would be ordering new backs for all pieces (one couch and 2 chairs) and also ordering a new arm for the couch. In December of 2022 we contact sikers again checking status, no update "still waiting" ***** and *** told us. We contacted again the beginning of 2023, ***** stated she would talk to *** and get back to us, no status change, no update. We called again 6/26, ***** stated she knows nothing of this issue and will have to talk to ***. She stated multiple times this is not her area as Mat is the service manager. Mat the service manager states someone else was suppose to be working on this and does not understand what happened. Our furniture is now discontinued and never fixed. I have asked ***** to let me speak to her boss and she has refused. I would like a complete refund.