Business ProfileforPenny Mustard Furnisings

We bought a U$16,000.00 couch recliner set (2 places and 3 places) from Penny Mustard, Brookfield, which was supposed to be delivered in September, but was delayed and only delivered on Wednesday before Thanksgiving.On Thanksgiving Day, we sat on the 3 places couch and once we pressed the bottom for the recliner there was a terrible scratchy noise. Besides that on the 3 places couch, the mid seat has the reclining control way too high and when you seat between the seats or lay down on the horizontal, the control pokes you. When the Holiday was over we contacted Penny Mustard and informed them that there as a terrible scratchy noise and the control of the mid seat was hurting whoever sat between seat number one and mid seat. A technician was sent to our house and repaired the scratchy noise but told us that the protuberance of the control on the mid assent of the mid seat would not be addressed. We explained that every time we sat on that location it really hurt us. The tech said he was going to bring it up to the ***************** (the store we bought the couch from). We were contacted but despite the few back and forth they told us that they could not fix it, that the manufacturer wasn't going to fix it. In this meanwhile, the 2 places couch also showed up a problem... it has a big gap between the seats and the cushion is deformed. We contacted Penny Mustard again, and they asked pictures of the issue with the second couch, which we sent, but with so many issues we asked to return the couch and be fully reimbursed. They want to charge us 25% as restocking fee for the 3 place couch the other proposition was to replace the deformed the 2 seat and give us U$1,000.00 for our "trouble" with the mid seat of the 3 places couch. So, we paid U$16K for a defective set of couches and Penny Mustard couldn't care less that the control of mid seat couch of 3 places is hurting us, plus we have a deformed seat on the 2 places recliner. It is just terrible customer service,