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Description

This company offers the manufacture and sale of furniture to dealers only.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ashley Furniture Industries, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ashley Furniture Industries, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 392 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

392 complaints closed with BBB in last 3 years | 188 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 21
Billing/Collection Issues 6
Delivery Issues 69
Guarantee/Warranty Issues 38
Problems with Product/Service 258
Total Closed Complaints 392

Additional Complaint Information

The number and type of complaints are not unusual for a company in this industry.

Customer Reviews Summary Read customer reviews

86 Customer Reviews on Ashley Furniture Industries, Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 4
Negative Experience 79
Total Customer Reviews 86

Additional Information

BBB file opened: September 21, 1993 Business started: 01/01/1945 in WI Business started locally: 01/01/1945 Business incorporated 03/27/1984 in WI
Type of Entity

Corporation

Business Management
Ms. Tammy Klimek, Consumer Affairs Representative
Contact Information
Principal: Ms. Tammy Klimek, Consumer Affairs Representative
Business Category

Furniture Manufacturers Nonupholstered Wood Household Furniture Manufacturing (NAICS: 337122)

Alternate Business Names
Ashley Furniture Ashley Furniture Co. Ashley Furniture Homestore Ashley Furniture Industries
Additional Information

9/10/08 Ashley Furniture Industries, Inc. has informed the Better Business Bureau that the "Ashley Furniture" name is being used on the Internet by someone not associated with Ashley Furniture Industries, Inc., to perpetrate work-at-home and counterfeit check scams. Between November 2007 and August 2008, the company has received almost 8,000 inquiries from consumers who have received bogus email messages from scammers pretending to represent Ashley Furniture Industries, Inc. Generally, the scam email message informs consumers of a fictitious work-at-home position as an Ashley Furniture accounts receivable employee. Consumers who responded to the scam were sent counterfeit checks by the scammers, were instructed to deposit the counterfeit checks into their personal accounts, to deduct a commission, and to wire the remainder to someone representing themselves to be an "Ashley Furniture Representative". These bogus job offers and the people perpetrating these scams are NOT affiliated with or connected to Ashley Furniture Industries, Inc. The company does not offer work-at-home jobs. If you have received one of these suspicious email messages, Ashley Furniture Industries, Inc., would like you to forward the email message to fraudreply@ashleyfurniture.com. Ashley Furniture Industries, Inc., has also posted a response page on its website http://www.ashleyfurniture.com/Feedback/OnlineScam.aspx . If you are the recipient of one of these bogus, work-at-home job offers, here is some advice from the BBB: * If the "company" sends you a check, asks you to deposit it into your personal account, and wire funds overseas, stop immediately. This is a red flag that the check is counterfeit. * Don't assume that the check is legitimate just because your bank accepts it for deposit. It may take weeks for the bank to learn it's counterfeit. *If the check is counterfeit, you will owe the bank the amount of the check that was deposited over your endorsement (plus any applicable penalties). You're the one that is ultimately liable to your financial institution. *You will not be able to recover your funds from the money wire service. Once the money has been sent, it's gone! *If you are a victim of this scam, you should contact your local law enforcement agency.


Customer Review Rating plus BBB Rating Summary

Ashley Furniture Industries, Inc. has received 3.76 out of 5 stars based on 86 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.