BBB Business Review
This Business is not BBB accredited
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This company offers carpet, vinyl, laminate, hardwood, caramic tile and custom area rugs.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Factory Direct Flooring include:
- Failure to respond to 2 complaints filed against business
- 2 complaints filed against business that were not resolved
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Todd R. Timmerman, Registered Agent
Floors - Hardwood
Products & Services
Factory Direct Flooring sells the following brand(s): Mannington, Mohowk, Southwinds
Hours of OperationMonday - Friday, 9:00 am - 8:00 pm
Saturday, 10:00 am - 3:00 pm